HRIS Solutions Analyst

Castrol is one of the world’s leading lubricant brands, serving customers and consumers in the automotive, marine, industrial and energy sectors. Castrol brands are recognised globally for their premium quality and high performance, shaped by the company’s commitment to innovation and cutting-edge technology. With products sold in more than 150 countries, Castrol has helped keep things moving on roads and racetracks, air, sea, and space for over 125 years.

Whether you're just starting out or ready for your next big move, you're in the right place to explore an exciting career with Castrol.

Job description

This is an opportunity to join Castrol’s HR Tech & Product team and help shape practical, scalable people-technology solutions. You will work across People & Culture, Digital and Technology, service teams, vendors and business stakeholders to understand business needs, assess options and recommend solutions that improve colleague experience and business outcomes.

Job Purpose

- The Senior Solutions Analyst leads discovery and analysis for defined business problems, translating business needs into clear requirements, functional solution designs and evidence-based recommendations.

- The role considers the full impact of proposed solutions across business processes, colleague experience, data, integrations, reporting, security, controls and operational support.

- You will support the analysis, functional design, impact assessment, acceptance criteria and validation of delivered outcomes. You will work with Product and Solution Leads, technical teams and vendors to progress approved solutions through delivery.

Key Responsibilities

Analyse business requirements & shape solutions

- Support discovery and analysis for defined business problems, establishing the underlying need before determining the technology response.

- Engage with stakeholders to understand objectives, pain points, constraints and desired outcomes.

- Document current-state and future-state processes, identifying control requirements, dependencies and opportunities for improvement.

- Translate business needs into solutioning requirements.

- Develop and compare solution options, considering business value, colleague experience, risk, complexity, cost and long-term maintainability.

- Use demonstrations, prototypes and show-and-tell sessions to validate concepts and obtain early stakeholder feedback.

- Produce clear recommendations and decision materials for Product and Solution Leads and relevant governance forums.

Protect solution integrity

- Develop practical, scalable functional solution designs within agreed architecture, product principles, security standards, controls and governance.

- Document recommended approaches, assumptions, trade-offs and design rationale.

- Challenge requirements or proposed solutions that introduce unnecessary complexity, duplication, customisation or technical debt.

- Recommend simpler and more sustainable alternatives where appropriate.

- Assess end-to-end impacts across business processes, colleague experience, data, integrations, reporting, security, controls and operational support.

- Ensure designs address applicable privacy, security, access-control, audit and records-management requirements.

- Identify dependencies, constraints and risks before a solution progresses into delivery.

- Escalate material, high-risk or cross-platform decisions through the relevant Product or Solution Lead and governance forum.

Validate outcomes and support operational readiness

- Define clear acceptance criteria and appropriate functional test scenarios, maintaining traceability from the original business need through requirements, solution design and validation.

- Validate that delivered solutions align with the approved design, agreed requirements and acceptance criteria.

- Support functional, regression and business acceptance testing where required, working with delivery teams and business stakeholders to investigate defects and confirm expected outcomes.

- Assess relevant platform releases and product developments, identifying potential business impacts and improvement opportunities.

- Support the transition of delivered solutions into operational service, ensuring appropriate documentation, knowledge transfer and support ownership are in place.

- Provide solution-design expertise for escalated or recurring problems.

- Work with service teams and vendors to identify root causes and recommend sustainable corrective actions.

- Use incident, defect and service data to identify trends and recommend preventive improvements.

Build trusted relationships and improve

- Partner with P&C product owners, process owners, technology teams, service teams and vendors to shape feasible and sustainable solutions.

- Communicate clearly with technical and non-technical stakeholders, presenting options, recommendations, decisions and next steps.

- Manage defined priorities, dependencies and stakeholder expectations in a changing environment.

- Identify opportunities to simplify processes, improve colleague experience, strengthen data quality and reduce avoidable manual activity.

- Assess relevant SaaS developments, automation and emerging capabilities against Castrol’s business priorities and control requirements.

- Participate in relevant customer communities and user groups, sharing insight with the wider HR Tech & Product team.

- Share knowledge and provide practical support to other analysts, contributing to team capability and consistent ways of working

Required Experience

Essential

- Demonstrable experience in business analysis, systems analysis or HR technology delivery.

- Experience supporting, analysing or designing solutions for a SaaS or enterprise business application.

- Experience independently delivering defined analysis or improvement activities from discovery through design, validation and operational handover.

- Practical experience of requirements definition, process mapping, workshop facilitation, option assessment and process improvement.

- Ability to develop clear functional solution designs and explain the rationale, assumptions and trade-offs behind them.

- Ability to assess impacts across processes, data, integrations, reporting, security, controls and service operations.

- Experience defining acceptance criteria and validating delivered solutions against approved requirements and designs.

- Strong analytical and problem-solving skills, with the ability to turn evidence into clear recommendations.

- Clear written and verbal communication skills, with confidence working across business and technology teams.

- Ability to organise work, manage dependencies and respond effectively to changing priorities.

- A collaborative approach, with the confidence to challenge constructively and escalate material risks or decisions.

Desirable

- Experience with Workday or another enterprise human capital management platform.

- Knowledge of recognised business-analysis methods and practices.

- Experience working with SaaS providers, implementation partners or support vendors.

- Experience supporting product releases, business readiness or the transition of solutions into operational service.

- Experience using incident, defect or service data to identify recurring problems and improvement opportunities.

- Experience working in a large, complex or multi-country organisation.

- Experience in consumer products, manufacturing, lubricants, energy or another regulated environment.

Privacy

The Castrol entity recruiting for this role is the data controller for the personal information you provide. We use it to assess your application and to manage the recruitment and onboarding process. We may share it with service providers who support our recruitment, and it may be transferred to other Castrol entities internationally under appropriate safeguards. We keep it only for as long as necessary. For details of how we use your information and your data protection rights, contact  privacy.response@castrol.com.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to Castrol recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.).

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.