IA Account Manager I

Job Summary

The Payment Accelerator Account Manager I manages an assigned supplier portfolio to drive program engagement, revenue growth, and account health. This role builds supplier relationships, provides program education, resolves account issues, and performs proactive collections and recovery activities while delivering a consistent supplier experience.

What you’ll do

- Manage and grow supplier relationships through proactive outreach, onboarding, education, and retention efforts.

- Monitor portfolio performance and account activity to identify growth opportunities, declining engagement, and potential financial risk.

- Own supplier inquiries and account issues, coordinating with internal teams to achieve timely and accurate resolution.

- Manage account recovery and preventive collections, including outstanding balances, payment commitments, approved repayment arrangements, and appropriate escalations.

- Maintain accurate account records and document supplier interactions, commitments, and follow-up actions.

- Use reporting and business tools to prioritize work, track outcomes, and meet established revenue, engagement, recovery, and service goals.

- Collaborate across departments and recommend improvements to processes and supplier communications.

- Perform additional duties as assigned.

Knowledge, Skills, and Qualifications

- Experience in account management, customer service, financial services, collections, or a related field.

- Strong communication and relationship management skills, including the ability to explain program requirements and navigate sensitive financial conversations.

- Strong analytical, organizational, and problem-solving skills, with sound judgment and consistent follow-through.

- Ability to manage competing priorities and work effectively across CRM systems, reporting tools, and operational platforms.

About AvidXchange

AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. At AvidXchange,  mindset is everything . We are Connected as People , Growth Minded , and Customer Obsessed . These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,300 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a  Great Place to Work ®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®.

Who you are:

- A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown.

- Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.

- Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.

What you’ll get:

AvidXchange teammates (we call them AvidXers) get the perks and prestige of a growing tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, and competitive benefits. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.

AvidXers enjoy:

- 18 days PTO*

- 11 Holidays (8 company recognized & 3 floating holidays)

- 16 hours per year of paid Volunteer Time Off (VTO)

- Competitive Healthcare

- High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage

- Dental Base Plan Coverage

- 100% AvidXchange paid Life Insurance

- 100% AvidXchange paid Long-Term Disability

- 100% AvidXchange paid Short-Term Disability

- Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents

- Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents

- 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%

- Parental Leave: 8 weeks 100% paid by AvidXchange**

- Eldercare Leave: 8 weeks at 100% pay to care for a qualifying family member***

- Discounts on Pet, Home, and Auto insurance

- Onsite gym fitness center, yoga studio, and basketball court

- Gym reimbursements for remote teammates up to $28/month

- Tuition Reimbursement up to the federal maximum of $5,250***

- Hybrid Workplace Flexibility

- Free parking

*Fully granted from beginning of year, pro-rated if hired mid-year

**Must be full-time for at least 3 months

***Must be full-time for at least one year

Equal Employment Opportunity

AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.