Implementation Manager

Help deliver outstanding customer experiences as an Implementation Manager in a skilled, collaborative team. This role is based in Vilnius.
You will join Danske Bank’s Transaction Banking Customer Implementations Team within TxB Sales Enablement. The unit provides scalable, innovative and data-enabled solutions that support sales, enhance customer experiences and drive growth in line with our Forward’28 goals.
The team is part of Transaction Banking within our Large Corporates & Institutions business unit.
Working closely with customers’ project teams, you will agree on project scope, timelines and expectations to give customers the best possible start with Danske Bank and our solutions.
Implement solutions that meet complex customer needs
Representing Danske Bank, you will develop an understanding of each customer’s complex needs, define the right solution and help them meet their strategic goals.
We deliver several hundred successful implementations annually for large international companies and institutions with complex payment flows.
Supported by colleagues around the world with expertise across the Nordic markets, you will manage implementations for Nordic and international customers from start to finish.
As a key point of contact for customers, you will lead efficient, structured implementations for new customers and existing customers making changes to their corporate structure, products or technical solutions. You will collaborate with customers and colleagues to ensure each solution meets the customer’s needs.
What you will be doing:

- Plan, coordinate and deliver implementation projects from start to finish.

- Communicate with customers and follow up proactively to ensure smooth implementations.

- Deliver implementation projects within the timelines agreed with customers and facilitate a smooth transition to operations after go-live.

- Collaborate with internal teams to ensure a seamless journey from the sales phase to go-live.

- Identify opportunities to improve and streamline implementation processes.
About you:

- Experienced in project management, customer-facing roles or both within financial services, ideally in Cash Management, Investor Services, Working Capital, Trade Finance or integration solutions.

- You have strong problem-solving skills and can bring structure to even the most complex issues.

- You take responsibility and follow through on your commitments, recognising that customers rely on you to deliver.

- Yhave strong communication skills and professional fluency in English. Proficiency in Swedish, Danish, Norwegian or Finnish is an advantage.
What we offer you:
Monthly salary range from 2320 EUR to 3480 tek EUR gross (based on competencies relevant to the role).
Additionally, each Danske Bank employee receives an employee benefits package, which includes:

- Growth opportunities: a professional and supportive team, e-learning, development programmes (including professional certificates) and 100+ professions for internal mobility opportunities.

- Health & well-being: a diverse and inclusive work environment that supports work–life balance, additional health insurance, mental well-being practices, partial psychologist counselling compensation, silence and sleep zones at the office, and game rooms.

- Hybrid working conditions: work from home up to two days a week, a home office budget (after the probation period), and a modern Danske Campus workplace designed with an anthropologist to support the best employee experience.

- Additional days of leave: for rest, health, volunteering, exams at higher education institutions and other important activities, plus additional days based on your seniority at Danske Bank.

- Monetary compensation package: accident and critical illness insurance, financial support in case of unfortunate events, travel insurance, and third-pillar pension fund contributions.
Your contractual job title will be Customer Implementation.
Are you ready for the next step?
Does this sound like the opportunity you have been looking for? We would like to hear from you.
If you have any questions, please contact Natasha Rajovic, Head of TxB Sales Enablement, at  nkuz@danskebank.dk .