Incident Response Analyst I

- Essential Duties and Responsibilities:
- Minimum of 2 years' experience in a command center, service center, or similar 24x7 operations center environment.

- Critical Power: Experience responding to failures in Uninterruptible Power Supplies (UPS), emergency generators, and Power Distribution Units (PDUs).

- Cooling & HVAC: Proven track record handling cooling loops, chillers, and Computer Room Air Conditioning (CRAC) units during thermal emergencies.

- Monitoring Tools: Hands-on experience triaging real-time alerts from Building Management Systems (BMS) and Data Center Infrastructure Management (DCIM) tools.

- Standard Operating Procedures: Following and executing Emergency Operating Procedures (EOPs) and Method of Procedure (MOP) documents.

- Vendor Management: Experience coordinating with external delivery vendors, under tight SLAs.

- Education and/or Work Experience Requirements:
- Experience in managing Data center enterprise incidents.(facility, noc, soc)

- Associate’s degree in IT, or equivalent experience. 2-5 years in IT Ops.

- Bachelor’s degree in Information Systems, or Computer Science. 2-5 years SOC/IR experience..

- Knowledge, Skills & Abilities:
- Hands-on experience with Incident io, Grafana, Ring, JIRA, Teleport, Confluence.

- Strong analytical, troubleshooting, and decision-making skills under pressure.

- Excellent written and verbal communication, including technical documentation.

Salary Range
$59,812.00 - $94,440.00 USD (Salary)
- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.

- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive b enefits to all Regular, Full-Time Employees, including:

- Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

- Dental provided through UHC

- Nationwide Vision provided by UHC

- Flexible Spending Account for Health & Dependent Care

- Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

- Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

- Corporate Wellness Program provided by Goomi Group

- Employee Assistance Program

- Wellness Days
401k Plan

- Basic and Supplemental Life Insurance

- Short Term & Long Term Disability

- Critical Illness, Critical Hospital, and Voluntary Accident Insurance

- Tuition Reimbursement (available 6 months after start date, capped)

- Paid Time Off (accrued and prorated, maximum of 120 hours annually)

- Paid Holidays

- Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law