Insurance Team Lead - Government Program

POSITION DESCRIPTION : The Insurance Dept Team Lead provides day-to-day operational guidance by answering employee questions, client communication, and training.

MAJOR AREAS OF RESPONSIBILITY :
· Manage and audit client specific tasks using process specific methods.
· Manages instructional account and workflow processes.
· Assists supervisor with department projects such as prepare daily reports, quality and production tracking, and time audit reports.
· Conducts new hire and on the job training and mentoring new hires, including completion of all necessary tracking, progress, and status reports.
· Meets with management to identify areas of opportunity in insurance specialist performance.
· Provides information regarding problems with accounts or personnel issues. Understands and follows company policies.
· Answer accounts/inventory questions from reps and research to find answers and solutions.
· Assist with computer issues (client systems, company systems, payer websites) and opens IT Help Desk Tickets as needed.
· Corresponds with and handles clients professionally as needed and directed by management.
· Identifies and keep up to date work instructions.
· Help to improve employee engagement and enrich employee morale.
· Other client specific daily tasks will be assigned as needed.

QUALIFICATIONS
· Extensive experience with Insurance Claims, Billing, and Insurance Follow-Up.
· Detail oriented and correspond professionally.
· Must have Anthem BCBS experience.