Integrated Solutions Service Tech 4
- LocationChennai-Tamil Nadu-India
- Work typeNot stated
- EmploymentFull-time
- Posted4 November 2026
- SourceJohnson Controls's careers page (Workday)
Live checkFirst seen 2 days ago; still listed on Johnson Controls's careers page 14 h ago.
Moves fastWhen Johnson Controls takes a role down early, it is usually about 2 days after posting. Apply soon.
At a glance
- Experience8+ years
- EducationBachelor's degree
Read from the ad by RoleFinder rules; the description is the source.
Back from the application? Add your CV and RoleFinder scores your fit for this role, then ranks your best 12 open roles where you want to work, each with a one-line reason.
Check my fitAbout the role
Integrated Solutions Service Tech is responsible for leading service operations, contract management, customer success, and revenue growth for Controls, Fire Detection, Fire Suppression, Security, and Building Management Systems (BMS). The role focuses on driving operational excellence, SLA compliance, customer retention, and aftermarket service business growth.
Key Responsibilities
- Lead service delivery for Building Automation Systems (BMS), HVAC Controls, Fire Detection & Alarm Systems, Access Control, CCTV, and Integrated Security Systems.
- Manage preventive maintenance, breakdown support, annual maintenance contracts (AMC), comprehensive maintenance contracts (CMC), and modernization projects.
- Drive service revenue through contract renewals, upgrades, retrofits, repairs, and spare parts sales.
- Develop strong relationships with key customers, facility managers, consultants, and end users.
- Ensure achievement of service KPIs including SLA adherence, response time, contract renewal rate, customer satisfaction, and revenue targets.
- Lead and mentor Service Engineers, Supervisors, and Technicians across assigned regions.
- Monitor contract profitability, resource utilization, and service productivity.
- Review technical escalations and provide support for complex troubleshooting activities.
- Collaborate with Sales and Account Management teams to identify cross-selling and upselling opportunities.
- Ensure compliance with EHS standards, quality processes, and customer site requirements.
Required Qualifications
- Bachelor's Degree in Electrical, Electronics, Instrumentation, Mechanical Engineering, or related field.
- 8+ years of experience in Service Operations within Controls, Fire & Security, Building Automation, or ELV systems.
- Proven experience in managing service teams, customer accounts, and maintenance contracts.
- Strong understanding of: Building Management Systems (BMS) HVAC Controls Fire Alarm & Detection Systems Fire Suppression Systems CCTV & Video Management Systems Access Control Systems Integrated Security Management Systems Service Contract & SLA Management
Are you a fit for this role?
Add your CV and RoleFinder scores your fit for Integrated Solutions Service Tech 4 first, with a one-line reason. Then it ranks the open roles where you want to work, plus remote ones, shows your best 12, and emails you new matches once a week. The file is read once by AI and not kept; employers never see it.
Sign in with Google or email to start. How we handle your CV