Internal IT Administrator

THIS IS AN ON-SITE POSITION

JOB SUMMARY:
The Internal IT Administrator owns ComTec’s internal technology environment. This role combines hands-on systems administration and end-user support with strategic technology planning.

The position ensures reliable, secure day-to-day IT operations.

REPORTS TO: Director of Finance
DIRECT REPORTS: None

ESSENTIAL FUNCTIONS:

- INTERNAL IT OPERATIONS

- Administer and maintain Microsoft 365, Windows Server, Active Directory, Exchange, Intune, endpoint security, backup systems, VPN, and network infrastructure.

- Manage user lifecycle (onboarding/offboarding, permissions, account administration).

- Deploy and support laptops, desktops, mobile devices, and peripherals.

- Perform patching, upgrades, refresh cycles, and routine system maintenance.

- Monitor system performance, security, and backups.

- Maintain accurate documentation of configurations and procedures.

- Ensure compliance with internal IT policies and change management processes.
2. SUPPORT & SERVICE MANAGEMENT

- Serve as primary internal IT support resource (Tier 1–3).

- Manage ticket intake, resolution, documentation, and escalation.

- Provide professional support to employees at all levels.

- Identify and reduce recurring technical issues.

- Provide occasional after-hours support as needed.
3. SUCCESS MEASURES

- Stable and secure internal IT environment

- Timely issue resolution and high employee satisfaction

- Reduction in recurring support issues

- Successful rollout and adoption of new technologies

- Measurable operational improvements

ADDITIONAL RESPONSIBILITIES:

- Adhere to departmental policies for reporting and managing requests and change control

- Maintain daily timesheet and expense report entries and submit them accurately and timely

- Other duties as required

Requirements
TECHNICAL SKILLS & EXPERIENCE:
Strong working knowledge of:

- Microsoft Windows Server

- Microsoft Active Directory (AD, DNS, Group Policy)

- Microsoft 365 & Exchange

- Microsoft Intune

- Windows Desktop OS

- VPN and remote access solutions

- Endpoint security platforms

- Backup and disaster recovery systems

- Wi-Fi and LAN networking fundamentals

- HP and Dell hardware environments

- Understanding of internet architecture and mail flow
Experience evaluating and implementing emerging technologies in MSP or manufacturing environments preferred.

SOFT SKILLS & COMPENTENCIES:

- Strong technical troubleshooting skills

- Organized and process-oriented

- Clear communicator

- Strategic thinker with hands-on execution ability

- Independent, accountable, and collaborative

EDUCATION & QUALIFICATIONS:
Qualifications

- 3–5+ years of progressive IT experience

- Strong systems administration background

- Experience supporting Microsoft 365 and Windows environments

- Experience implementing or evaluating new technologies preferred

- Associate or Bachelor’s degree in IT-related field preferred
Preferred Certifications:
CompTIA A+, Microsoft 365 Certified, Azure Administrator, or equivalent

WORK ENVIRONMENT & ADDITIONAL REQUIREMENTS:

- Primarily office-based work using standard computer equipment

- Ability to remain calm and effective during time-sensitive situations

- Occasional evening or weekend work as needed

- Valid driver’s license and reliable transportation