IT End User Services Analyst

Vertiv Holdings

Johor, MalaysiaPosted 20 h agoDirect from company

LocationJohor, Malaysia
Work typeOn-site
Posted12 November 2026
SourceVertiv Holdings's careers page (Oracle Recruiting)

Last checked2 min ago: still listed on Vertiv Holdings's careers page. First seen 12 h ago.

Moves fastWhen Vertiv Holdings takes a role down early, it is usually about 2 days after posting. Apply soon.

At a glance

EducationBachelor's degree
Skills and toolsServiceNow, Microsoft Office

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Malaysia
Junior
Support
active directory
dhcp
dns
endpoint management
hardware troubleshooting
lan
microsoft 365
microsoft intune

About the role

2. KEY RESPONSIBILITIES

A. IT Infrastructure Support

• Provide daily technical support for IT infrastructure, including computers, laptops, printers,

servers, and network equipment by IT serviceNOW

• Install, configure, maintain, and troubleshoot IT hardware and software by IT serviceNOW.

• Perform preventive maintenance, system upgrades, and hardware replacement.

• Monitor IT infrastructure performance and report recurring issues.

• Maintain IT asset inventories and infrastructure documentation.

B. Network and LAN Support

• Install and troubleshoot LAN cables, network ports, switches, routers, and wireless access

points instruction by IT network team.

• Configure and troubleshoot IP addresses, DNS, DHCP, and network connectivity.

• Support network cabling and desktop computer connections for office areas, meeting rooms,

and production lines.

• Coordinate with network teams and service providers to resolve connectivity issues.

• Assist with network rack installation, patch panel connections, and cable management.

C. Desktop and End-User Support

• Install and configure desktop computers, laptops, monitors, printers, and peripherals.

• Deploy operating systems, applications, and security updates.

• Troubleshoot Windows operating system, hardware, software, and user access issues.

• Support Microsoft 365 applications, email, and collaboration tools.

• Provide timely technical support and resolve incidents within agreed service-level

agreements (SLAs).

D. IT Security and Maintenance

• Perform routine security patching and software updates.

• Ensure antivirus and endpoint protection are functioning correctly.

• Follow IT security policies and standard operating procedures.

• Assist with backup checks, data recovery, and troubleshooting security-related incidents.

3. REQUIRED COMPETENCIES, QUALIFICATIONS, AND EXPERIENCE

Qualifications and Requirements

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related

field.

• Experience in IT support, desktop support, or infrastructure support.

• Knowledge of Windows operating systems, computer hardware, and troubleshooting.

• Basic understanding of LAN/WAN, TCP/IP, DNS, DHCP, switches, and structured cabling.

• Familiarity with Microsoft 365, Microsoft Intune, Active Directory, and endpoint

management.

• Good communication, troubleshooting, documentation, and problem-solving skills.

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