IT Manager | Mesa Complex

THE ROLE: IT Manager
LOCATION: Mesa Convention Center | Mesa, AZ

ABOUT LEGENDS GLOBAL
Legends Global is the premier partner to the world’s greatest live events, venues, and brands. We deliver a fully integrated suite of premium services through a white-label model that keeps our partners front and center — from feasibility and project development to sales, partnerships, hospitality, merchandise, venue management, and world-class content and booking.
With a global network of more than 450 venues, hosting 20,000 events and welcoming 165 million guests annually, Legends Global brings unmatched scale, expertise, and connectivity to help our partners grow. The Legends Global Way guides how we operate: Align, Scale, Connect, Team, Win — shared success, repeatable systems, connected solutions, unstoppable teams, and wins that are earned every day.

About the Project/Venue
Located in downtown Mesa, Arizona, Mesa Convention Center is the largest event venue in the East Valley. The venue features nearly 40,000 square feet of flexible meeting and exhibit space, 26 breakout rooms, 40,000 square feet of outdoor function space, and an outdoor amphitheater with capacity for up to 5,000 guests. From conferences and trade shows to community gatherings, festivals, and live entertainment, Mesa Convention Center provides a versatile setting for memorable events and experiences.

About the Role
The IT Manager is responsible for leading and supporting the technology infrastructure that powers daily operations and event execution at Mesa Convention Center. This role serves as the primary technology resource for venue staff, overseeing IT systems, network support, software applications, reporting, and end-user training. Working closely with both local and corporate IT teams, the IT Manager drives technology solutions that enhance productivity, improve operational efficiency, and support the delivery of exceptional event experiences. This is an excellent opportunity for a proactive, service-oriented technology professional who enjoys solving complex problems and enabling organizational success through innovation and collaboration.

WHAT YOU’LL DO (KEY RESPONSIBILITIES & OUTCOMES)

- Serve as the primary on-site technology resource for Mesa Convention Center and Mesa Amphitheatre staff, supporting daily operations and event execution.

- Administer and support Microsoft 365 services including Outlook, Teams, SharePoint, OneDrive, and other corporate productivity platforms.

- Manage and support Microsoft Teams Phone (VoIP) services, user provisioning, call routing, and endpoint devices.

- Serve as the primary liaison between the venue, Legends Global IT, City of Mesa technology teams, internet service providers, and technology vendors regarding network infrastructure and connectivity.

- Administer and support venue technology platforms including RoomAgent room scheduling, digital signage systems, Wallboard displays, IPTV, AV systems, conferencing technology, and event-related technology solutions.

- Support Clover POS devices and related payment processing technologies across venue operations.

- Troubleshoot and resolve hardware, software, networking, VoIP, AV, POS, and digital signage issues in a timely manner.

- Develop, document, and maintain technology standards, procedures, inventory records, and operational support documentation.

- Manage user accounts, access permissions, device deployments, equipment lifecycle management, and technology asset inventories.

- Coordinate technology upgrades, deployments, maintenance activities, and vendor-supported projects.

- Provide end-user training and technical support for venue staff and business stakeholders.

- Support cybersecurity initiatives including endpoint protection, security awareness, access management, and compliance with corporate technology standards.

- Provide on-site event technology support during evenings, weekends, and holidays as required to ensure successful event execution and business continuity.

- Perform other duties and special projects as assigned.

WHAT YOU BRING (QUALIFICATIONS & EXPERIENCE)

Education and/or Experience

- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred.

- 3+ years of experience in IT support, systems administration, network administration, or venue technology operations.

- Experience supporting Microsoft 365 environments, networking, VoIP, endpoint devices, and business applications.

- Experience supporting hospitality, entertainment, sports, convention center, performing arts, event venue, or multi-site environments preferred.

Skills and Abilities

- Strong knowledge of Microsoft 365, including Outlook, Teams, SharePoint, OneDrive, and Microsoft Office applications.

- Experience supporting Microsoft Teams Phone (VoIP) and modern unified communications platforms.

- Strong understanding of networking fundamentals including TCP/IP, DNS, DHCP, VLANs, Wi-Fi, VPNs, switching, and firewall technologies.

- Experience coordinating with third-party providers, municipal agencies, internet service providers, and infrastructure partners.

- Experience supporting digital signage platforms, RoomAgent scheduling systems, IPTV, conference room technology, and AV systems.

- Experience supporting Clover POS devices, payment processing systems, and event operation technologies.

- Experience supporting Windows 11, mobile devices, printers, scanners, and peripheral technologies.

- Familiarity with Microsoft Entra ID (Azure AD), Active Directory, user provisioning, and access management.

- Working knowledge of cybersecurity best practices including multi-factor authentication, endpoint security, and incident response procedures.

- Strong customer service orientation with the ability to support executive leadership, venue staff, promoters, event organizers, and vendors.

- Demonstrated ability to diagnose and resolve technical issues in fast-paced event and operational environments.

- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.

- Strong organizational, planning, and project coordination skills.

- Ability to manage multiple priorities while maintaining attention to detail.

- Ability to work a flexible schedule, including nights, weekends, holidays, and event days as business needs require.

WORK ENVIRONMENT & TRAVEL

- This role is based on site in Mesa, AZ

- You may be required to work at events or be on call on occasion based on business need.

At Legends Global, our people power every success. You’ll work alongside exceptional talent, learn from world-leading experts, and contribute to projects that set the standard across sports, entertainment, hospitality, and live experiences. If you’re driven to operate at the highest level, build with purpose, and help partners win on the biggest stages, you’ll thrive here.

COMPENSATION
Legends Global offers a competitive salary of up to $75,000 annually commensurate with experience, skills, and qualifications and a generous total rewards package, including medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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