Key Account Manager (Singapore / Malaysia)

Job Overview:

As a Key Account Manager at CREA, you will serve as the key link between our brand partners and internal teams, ensuring seamless e-commerce operations while driving business growth. You will work closely with cross-functional teams to enhance brand performance, optimize the customer journey, and deliver sustainable results for our partners.

We’re looking for a proactive, analytical, and commercially minded professional who can balance financial insights with strong relationship management skills. You should be comfortable navigating a fast-paced environment, solving problems, and taking hands-on action while keeping our brand partners’ objectives at the heart of every decision.

Responsibilities:

Manage Key Brand Accounts and Daily Operations:

- Conduct competitor analysis and market research to identify business opportunities and strengthen brand competitiveness.

- Manage pricing strategies, product assortment, and stock availability to optimize sales performance.

- Collaborate with cross-functional teams, including Operations, Fulfillment, Marketing, and Finance, to resolve issues and improve brand performance across e-commerce platforms.

- Analyze sales, traffic, conversion rates, and customer funnel performance to generate actionable insights and guide promotional and marketing strategies.

- Coordinate day-to-day e-commerce execution, including preparing graphic briefs, setting up online stores, cropping and uploading banners, and submitting campaigns to platform partners.

- Work directly with e-commerce platforms to plan and execute campaigns, secure brand visibility opportunities, and manage promotional submissions.

Drive Brand Growth Through Joint Business Planning:

- Develop joint business plans with brand partners and lead weekly, monthly, and quarterly business reviews to track performance against targets.

- Advise brand partners on go-to-market strategies for new product launches and assortment expansion.

- Plan promotional campaigns and coordinate execution with the Onsite Manager to maximize sales and campaign performance.

- Develop brand engagement and marketing strategies, including onsite visibility, online marketing initiatives, and co-marketing activities across social media and offline channels.

Requirements:

- Professional Experience: 2–3 years of experience in e-commerce enablers, internet startups, or established international brands.

- Language Skills: Proficiency in English is required. Chinese or Cantonese proficiency is an advantage.

- E-commerce Knowledge: Familiarity with platforms such as Lazada, Shopee, or TikTok Shop.

- Education: Bachelor’s degree in Economics, Engineering, Business Administration, or a related field.

- Technical Skills: Strong proficiency in Excel and PowerPoint, with the ability to quickly learn and adapt to new software and digital tools.

- Analytical & Problem-Solving Skills: Ability to interpret business data, identify growth opportunities, and translate insights into actionable strategies.

- Communication & Collaboration: Strong interpersonal, negotiation, and relationship management skills, with the ability to work effectively across teams and independently.

- Commercial Mindset: A proactive, hands-on approach with a strong focus on achieving business growth and delivering value to brand partners.

- Leadership & Project Management: Experience in leading projects, developing account plans, and mentoring team specialists.

Why Join CREA?

- Be part of a fast-growing company at the forefront of e-commerce and live commerce in Southeast Asia.

- Work with leading international and regional brands across fashion, beauty, lifestyle, and more.

- Make a meaningful impact on brand growth and contribute to shaping our commercial success.

- Thrive in a dynamic, multicultural, and collaborative environment with opportunities for continuous learning and career development.

Work Location

-  Thailand/Singapore/Malaysia - can discuss further for the work location.