Lab Training Specialist - Manager

The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®.

Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry. With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.

Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality. We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.

The Senior Laboratory Training Specialist leads the development, standardization, and continuous improvement of training across laboratory operations. This role combines laboratory experience with expertise in training program development, training systems, and people leadership to build effective and scalable training and qualification programs.
The Senior Lab Training Specialist directly supervises and develops Training Specialists and partners with laboratory leaders, Quality, and subject matter experts (SMEs) to strengthen employee capability, training consistency, quality, regulatory readiness, and operational performance.
This is an opportunity to help shape how laboratory training is delivered and sustained across the organization, with direct influence on training standards, trainer capability, employee development, and continuous improvement.

This is an onsite role and requires a local candidate (Salt Lake City, UT area).

Essential Duties and Responsibilities
Leadership & Team Development

- Directly supervise Training Specialists , including workload prioritization, coaching, performance feedback, accountability, and employee development.

- Set priorities and expectations for training activities and ensure effective execution of training deliverables.

- Develop Training Specialists and hands-on trainers through coaching, mentoring, and train-the-trainer activities.

- Establish and reinforce high standards for training quality, consistency, documentation, and effectiveness.
Training Program & System Management

- Own, develop, implement, and continuously improve training and qualification programs across laboratory departments.

- Assess training needs and develop curricula, training materials, qualification plans, competency assessments, training matrices, job codes, and schedules.

- Administer training programs, modules, and records within MasterControl and other applicable training systems.

- Partner with laboratory managers, trainers, and SMEs to standardize training practices and ensure programs are effective, consistent, and compliant.

- Support New Employee Orientation (NEO), onboarding, qualification, retraining, employee progression, and hands-on technical training.

- Audit training programs for effectiveness, consistency, compliance, and readiness.
Quality, Strategy & Continuous Improvement

- Partner with Quality, laboratory leadership, and SMEs to address training needs resulting from process changes, quality trends, investigations, audits, regulatory findings, and CAPAs.

- Evaluate training effectiveness using competency results, feedback, quality trends, and operational needs.

- Lead cross-functional training projects and standardization efforts across departments and laboratories.

- Partner with laboratory leadership on training strategy, workforce development, employee progression, and long-term capability needs.

- Serve as a subject matter resource for laboratory training systems, frameworks, and best practices.

- Ensure training remains aligned with applicable regulatory, technical, scientific, quality, and company requirements.

- Support company-wide and cross-site training initiatives, including short-term travel as needed.
Required Qualifications

- Experience working within laboratory operations or a regulated technical laboratory environment.

- Experience developing, implementing, and managing technical or laboratory training programs.

- Direct supervisory experience , including coaching, workload management, performance feedback, accountability, and employee development.

- Experience administering or managing training through an LMS, QMS, or comparable electronic training system.

- Experience developing structured technical training and qualification programs, including related training materials and tools.

- Knowledge of adult-learning principles and effective technical training practices.

- Ability to translate complex laboratory processes and procedures into clear, effective training.

- Strong project management, communication, facilitation, collaboration, organizational, and problem-solving skills.
Preferred Qualifications

- Experience within a regulated testing laboratory environment.

- Experience with MasterControl or a comparable electronic training or quality management system.

- Experience supporting training associated with CAPAs, quality investigations, audits, or regulatory requirements.

- Experience with ADDIE or other formal instructional-design methodologies.

- Professional certification or continuing education in training, instructional design, adult learning, laboratory sciences, or a related discipline.
Education & Experience

- Bachelor's degree in a scientific, technical, training/education, or related discipline with 4+ years of applicable experience ; or

- Associate's degree with 5+ years of applicable experience ; or

- An equivalent combination of education and relevant professional experience.

Laboratory experience, training program development/management experience, and direct supervisory experience are required.

Work Environment & Physical Requirements

- Work is performed in both office and laboratory environments and requires regular interaction within laboratory spaces.

- Laboratory conditions may include noise, temperature variations, and potential exposure to biological, chemical, or other laboratory hazards. Applicable safety, Biosafety, Chemical Hygiene, and PPE requirements must be followed.

- Must be able to wear required laboratory PPE and safely work around applicable laboratory equipment.

- The role may require standing, walking, bending, reaching, and moving laboratory supplies or equipment, including lifting or moving up to 45 pounds .

- Travel may be required for short-term training assignments and cross-site initiatives.

Sotera Health goes to market through its three best-in-class businesses – Sterigenics®, Nordion® and Nelson Labs®. Sterigenics is a leading global provider of outsourced terminal sterilization and irradiation services for the medical device, pharmaceutical, food safety and advanced applications markets. Nordion is the leading global provider of Co-60 and gamma irradiators, which are key components to the gamma sterilization process. Nelson Labs is a global leader in outsourced microbiological and analytical chemistry testing and advisory services for the medical device and pharmaceutical industries.