Lead Assistant Manager - WFM
- LocationCebu, Cebu Province (Central Visayas), Philippines
- Work typeOn-site
- Posted23 October 2026
- SourceEXL's careers page (Oracle Recruiting)
Live checkFirst seen 7 days ago; still listed on EXL's careers page 1 h ago.
Moves fastWhen EXL takes a role down early, it is usually about 6 days after posting. Apply soon.
At a glance
- Experience2+ years
Read from the ad by RoleFinder, with rules and an AI reading; the description is the source.
About the role
- Staffing adjustments. Make immediate adjustments to staffing and resource allocation as the need arises.
- Reporting and Communication. Provide timely reports and updates on performance, adherence and staffing status to key stakeholders, team leaders, and senior management.
- Team Leadership. Supervise and provide timely coaching to the Real time Analysts
- Process Improvement. Contribute to the continuous improvement of WFM processes and systems, using data to drive strategic decisions.
- Maintains files and tools in a way consistent with WFM standards.
- Acts as back up to the WFM Manager
Qualifications
Graduate. Minimun of 2 yrs in the current role
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