Lead Coordinator - Porter ObGyn & Midwifery

Building Name: PMC - Obstetrics, Midwifery and Gynecology

Location Address: 116 Porter Drive, Middlebury Vermont

Regular

Department: Porter - Obstetrics, Midwifery and Gynecology

Full Time

Standard Hours: 36

Biweekly Scheduled Hours:

Shift: Day/Eve

Primary Shift: -

Weekend Needs: None

Salary Range: Min $22.94 Mid $28.52 Max $34.09

Recruiter: Naomi Kpesse

Porter ObGyn is seeking a highly organized and proactive Lead Coordinator to join our dynamic team. This position plays a critical role in ensuring smooth daily operations for a busy practice that can serve up to100+ patients per day across 12 providers. The ideal candidate will provide leadership and oversight for front desk staff, processes, and procedures, ensuring exceptional patient experience and operational efficiency while having a strong focus in process improvement.

Key Responsibilities

- Daily Oversight: Supervise and support front desk team members, ensuring adherence to workflows and service standards.

- Process & Procedure Management: Maintain and improve scheduling, check-in/check-out, and patient flow processes.

- Staff Coordination: Assign tasks, monitor performance, and provide coaching to foster a collaborative and efficient work environment.

- Problem Solving: Address operational challenges promptly and effectively, ensuring minimal disruption to patient care.

- Communication: Serve as the primary liaison between front desk staff, clinical teams, and management.

- Compliance: Ensure adherence to organizational policies, privacy regulations, and quality standards.

JOB DESCRIPTION:
The PMG Lead Coordinator is responsible for supervising front desk staff and ensuring all operations align with Porter Medical Center’s established policies, procedures, and regulatory standards.

EDUCATION & EXPERIENCE:
Minimum one year of education and/or experience in a medical office setting.
Skills in oral and written communication, negotiation, problem resolution and coordination. Knowledge of computer applications and word processing.
Knowledge of LSS and Meditech/Epic preferred.

Qualifications

- Experience: Previous ObGyn or women’s health experience strongly preferred.

- Skills:
- Ability to manage multiple priorities in a fast-paced environment.

- Strong leadership and interpersonal skills.

- Excellent organizational and problem-solving abilities.

- Experience scheduling surgeries and other surgical procedures is preferred.

- Technical: Familiarity with electronic health records (EHR) and scheduling systems preferred.

This is a bargaining union position.