Manager, Customer Lifecycle & Membership, International Card Services (13 Month Secondment/Contract)
- LocationSydney, NSW, Australia
- Work typeHybrid
- EmploymentFull-time
- Posted10 November 2026
- SourceAmerican Express's careers page (Oracle Recruiting)
Live checkFirst seen 1 h ago; still listed on American Express's careers page 1 h ago.
Moves fastWhen American Express takes a role down early, it is usually about 8 days after posting. Apply soon.
About the role
Reporting to the Director, Customer Lifecycle & Membership, International Card Services, you will lead the Membership Marketing team to deliver impactful, customer-centric marketing strategies that drive Card Member engagement, loyalty, retention, and billed business growth.
The ideal candidate is a strategic marketer with strong leadership capabilities, a customer-first mindset, and a proven track record of delivering results in a fast-paced, highly collaborative environment.
Responsibilities
- Build the membership marketing channel strategy, with a focus on Super Premium, Loyalty, and Digital channels ensuring alignment with enterprise objectives and priorities
- Leverage customer data and insights to identify segments, behaviours, and opportunities that unlock incremental billed business and long-term customer value
- Lead, coach, and develop a team of four marketing professionals, fostering a high-performance and growth-oriented culture
- Build team capability in campaign management, optimisation, performance measurement, and data-driven marketing practices
- Oversee the development and execution of targeted, multi-channel campaigns across digital channels, personalisation and offer strategy platforms
- Partner closely with Product, Analytics, Brand, Compliance, Global Marketing and Merchant teams to deliver integrated enterprise marketing initiatives
- Manage channel budgets, approvals, and operational processes to ensure team are effectively meeting compliance and risk management requirements
- Own and optimise key performance metrics, including Card Member engagement, NPS, retention outcomes, loyalty metrics and marketing-driven billed business
- Deliver insight-led reporting that demonstrates ROI, incremental impact, and opportunities for continuous improvement
Qualifications
- Extensive marketing experience, ideally within financial services or a highly regulated industry
- Demonstrated people leadership experience, with a proven ability to coach, develop, and inspire high-performing teams
- Strong strategic marketing capability, with a track record of delivering customer growth, engagement, and driving positive commercial outcomes
- Exceptional stakeholder management, communication, and influencing skills across all organisational levels
- Deep experience in customer segmentation, lifecycle marketing, personalisation, and data-driven decision-making
- Proven success managing multi-channel campaigns and complex customer journeys
- Strong analytical and commercial acumen, with experience translating insights into actionable business recommendations
- Strong executive presence and confidence in presenting strategic recommendations and performance results to senior leadership
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