Manager/Devices as a Service (DaaS) Product

We are seeking a highly skilled and experienced Manager, Services Product to join our Device as a Service (DaaS) team.
This role is pivotal in driving the success of our daily services operations, MDM solutions, service partner ecosystem, and mobility business strategy, the ideal candidate will be a strategic thinker with a strong operational background, capable of managing vendors, responding to sales requirements, and launching new service offerings to meet market demands.

Responsibilities
Daily Services Operations Support

- Oversee day-to-day DaaS service operations.

- Ensure high-quality service delivery and customer satisfaction.

- Monitor performance, troubleshoot issues, and optimize processes.

MDM Solutions Management

- Lead development and implementation of MDM solutions.

- Optimize device management and security for clients.

- Ensure scalability, reliability, and compliance of MDM platforms.

Service Partner Ecosystem

- Build and maintain strong relationships with service partners.

- Coordinate with partners to ensure seamless service delivery.

- Monitor partner performance and adherence to SLAs.

Mobility Business Strategy

- Develop and execute a comprehensive mobility business strategy.

- Identify new business opportunities and define go-to-market plans.

- Analyze market trends, customer needs, and competition to guide decisions.

Vendor Management

- Manage relationships with key vendors.

- Ensure cost-effective, high-quality, and timely delivery of services.

- Negotiate contracts and agreements to secure favorable terms.

Sales Support

- Collaborate with sales teams on customer requirements and RFPs.

- Provide technical and service expertise during the sales cycle.

- Develop service proposals, pricing models, and customized solutions.

New Service Offerings

- Lead ideation, design, and launch of new services.

- Conduct market research and gather customer feedback.

- Define service features, pricing, and positioning.

Qualifications
- Bachelor's degree in a relevant field or equivalent experience required, plus 10 years of related experience.

- This role requires a blend of technical expertise, business acumen, and leadership skills to ensure the seamless delivery of services, enhance customer satisfaction, and drive revenue growth through innovative service offerings.

- Proven experience in managing MDM solutions, service partners, and vendors.

- Strong background in mobility services, DaaS, or similar technology-driven service models.