Manager, Insights & Business Operations

The Opportunity:
We are looking for a highly analytical and commercially minded Manager, Insights & Business Operations – Bancassurance to drive business performance through analytics, MIS, forecasting, sales compensation, governance, and process improvement.
The role will transform business and sales data into actionable insights to support management decisions and improve key performance drivers including Productivity, conversion, persistency, and bank partner performance.

Position Responsibilities:

- Monitor Bancassurance performance and key business KPIs.

- Deliver actionable insights, identify performance gaps, trends, opportunities, and root causes.

- Manage dashboards, and management reporting, ensuring accuracy and timeliness.

- Support annual business planning, target, forecasting, and performance projections.

- Track actual performance against targets and forecasts and highlight key risks and opportunities.

- Manage and support sales compensation, incentive calculations, validation, and performance analysis.

- Provide analytical support for bank partner reviews, sales performance, and management discussions.

- Maintain strong data quality, governance, and reporting controls.

- Drive automation, process improvement, and digitalization of reporting and operational processes.

- Partners with Sales, Finance, HR, IT, Product, Digital, Operations, Compliance, Regional Office, and bank partners.

Required Qualifications:

- Bachelor’s degree in business, Finance, Economics, Accounting, Data Analytics, or related fields.

- Relevant experience in business analytics, MIS, performance management, planning, banking, insurance, or financial services.

- Strong analytical, problem-solving, and commercial thinking.

- Strong Excel skills; experience with Power BI or similar tools is preferred.

- Experience in forecasting, sales compensation, or incentive management is an advantage.

- Strong communication and stakeholder management skills.

- Able to translate complex data into clear business insights and management recommendations.

- Proactive, detail-oriented, and committed to continuous improvement and automation.

Preferred Qualifications:

- Excellent communication and interpersonal skills

- Excellent analytical, problem solving and solutioning skills

- A capacity for constant learning from both success and failure

- Open to change and continuous improvement

When you join our team:

- We’ll empower you to learn and grow the career you want.

- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

- As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com .

Working Arrangement

In Office