Mandarin Speaking Accounts Supervisor

Key responsibilities

- Plan and monitor work and resources within agreed budgets to meet deadlines and any targets that may be set

- Manage and develop a portfolio of clients

- Manage the team to ensure client and Partner expectations are met on delivery and accuracy of work

- Lead on developing excellent client service and relationships with clients and Partners

- Review accounts for quality and compliance ensuring completion of file and recording notes and review points

- Make recommendations to the Partner as part of the file review and continuous improvement

- Liaise with other departments in order to efficiently and effectively complete jobs

- Manage the work in progress and billing process on the client portfolio and update the Partner

- Provide technical advice to the team and client as required in line with the firm's standards

- Interpret and apply accounting standards

- Promote and advocate the firm's methodology

- Ensure application of professional ethics and standards

- Contribute to team and firm wide initiatives

- Work in collaboration with the team to direct team members, share knowledge and ideas to improve communication, set team goals and recognise achievements

- Develop own profile and build knowledge and technical expertise to enhance professional development

- Build knowledge and awareness of all aspects of the firm’s service to help identify opportunities to up sell and cross sell services to clients and communicate this to the team

- Support marketing and business development initiatives to increase client portfolio and new business

- Engage positively with the business and advocate the firm’s values

- Take responsibility for own personal and professional behaviour

- Act with honesty, fairness and integrity in all dealings with clients, contacts and colleagues whilst respecting confidentiality and building trust.

General

- Take ownership of work/assignments and improvement processes

- Take responsibility for following the firm's procedures

- Meet all targets set by the firm

- Maintain client confidentiality

Technical, Training and Skills Levels

- ACCA or ACA qualified

- Fluent in English plus one or more of the following languages: Mandarin or Cantonese.

- Good technical and compliance skills

- Maintain high standards of professional conduct and practice

- Maintain professional scepticism

- Understand and identify business risk

- Effective use of business tools

- Develop coaching, and mentoring skills

- Excellent communication skills

- Build relationships with peers internally and externally

- Understand other client facing service areas: audit, tax, payroll

- Excellent client handling and relationship skills

- Awareness of relevant financial targets and constraints

- Seek innovative solutions with 'out of the box' thinking to deliver excellent client service

- Generate and implement new ideas to progress the business

- Develop specialist expertise relevant to servicing client portfolio

- Strong business acumen

- Develop good networking and rapport building skills

- Marketing and business development skills

- Demonstrate effective management and leadership style that inspires others