Medical Office Receptionist-Intermediate (Kyle Seale Parkway)

Under direct supervision, responsible for providing office support in a clinical office to ensure patient satisfaction.

Responsibilities
- Performs all front office duties, checking in patients, ensuring completion of all necessary forms for registration, collecting copays, assisting patients when needed, and answering phones.

- Creates and verifies full patient registration upon patient arrival.

- Communicates with Benefit Coordinators if new insurance is obtained.

- Communicates with providers as needed regarding patient's arrival, needs or requests.

- Prepares charts, obtains medical record requests and makes phone calls to request medical records from outside providers.

- Creates new and follow up appointments as needed for patients and obtains referrals and authorization for visits and testing when necessary.

- Schedules patient appointments and follows up on missed appointments by telephone or mail.

- Monitors the flow of patients, including placing patients into rooms as needed and keeping patients and families informed of waiting times.

- Performs all other duties as assigned.

Qualifications
- Demonstrates the ability to support the mission, vision and patient promise throughout all interactions, the UT Health Way.

- Demonstrates analytical thinking – this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner.

- Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way.

- Proficient computer skills using Microsoft Office and database programs.

- Excellent communication skills, verbal and written.
EDUCATION:
HS Diploma or GED