Medical Receptionist - Dover location

Join Our Dynamic Medical Team as a Medical Group Medical Receptionist!

Are you a friendly, organized, and tech-savvy professional looking to make a real difference in patient care? We are an established multi-specialty Ophthalmology group seeking a motivated Front Desk Representative to be the welcoming face of our busy practice. You'll play a crucial role in ensuring a smooth and efficient patient experience.

Dover, DE practice location with travel to Milford location
8am to 5pm //  Mon through Friday

Your Impact:

- Be the patient's first point of contact: Greet patients warmly, manage check-ins/check-outs, and answer their questions with clarity and compassion.

- Masterful scheduling & coordination: Efficiently schedule appointments, manage provider schedules, and keep our workflow running smoothly.

- Expert communication & organization: Answer calls, manage messages, verify patient information, and maintain accurate records.

- Financial accuracy: Collect co-pays, verify insurance eligibility, and ensure accurate daily financial reporting.

- Problem solving & patient advocacy: Address patient concerns, escalate issues as needed, and ensure a positive experience.

- Team collaboration: Work seamlessly with providers, clinical and administrative staff, and external partners.
What You'll Bring/Requirements:

- Reliability, a positive attitude, and excellent teamwork skills.

- Oversee the front desk team, ensuring smooth operations, training, scheduling, and handling escalated issues.

- Lead and or supervisor experience - minimum 1 year experience

- Handle escalated customer complaints and operational issues; acts as the Manager on Duty in the supervisor's absence.

- Strong communication and interpersonal abilities.

- Proficiency in data entry and computer skills.

- Ability to thrive in a fast-paced environment.

- Exceptional customer service skills.

- Proven experience in a medical administrative role, with knowledge of medical terminology and office procedures.

- Must hold a high school diploma or equivalent.
Bonus Points:

- Prior experience in ophthalmology.

- Familiarity with Electronic Medical Records (EMR).
Perks & Benefits:

- Competitive 401(k) with matching.

- Comprehensive health, dental, and vision insurance.

- Disability and life insurance.

- Flexible spending account.

- Generous paid time off.
Important Details:

- Must be able to travel between Dover & Milford

- Ability to handle a high-volume practice.

- This position is in person.
We Care: We prioritize patients, colleagues, and families with compassionate, leading care and treat all with dignity and respect.
We Collaborate: We work together with patients, seeking diverse input to share and grow innovative ideas.
We Elevate: Committed to excellence, we exceed expectations by delivering leading eye care research, innovation, education, and outreach.
Refocus is an equal opportunity employer and we value diversity.