Member Experience Representative

Member Experience Representative

Branch Location:  Any branch, PE

At Provincial Credit Union, we’re more than a financial institution - we’re a people-first, purpose-driven organization, proudly recognized as one of Canada’s Top 100 Employers for 2026 .

When you join us, you’ll become part of a supportive, innovative team that’s passionate about delivering exceptional member experiences and making a real impact in our communities. If you’re ready to grow your career while helping others grow their financial future, we’d love to meet you.

What You’ll Do:

As a Member Experience Representative, you will be the first point of contact for members and prospective members, providing friendly, knowledgeable support across our digital channels. You’ll:

- Assist members with inquiries, account issues, and digital banking services, referring complex matters as needed.

- Support members with financial transactions and card services when required.

- Guide members in using self-service technologies (ATMs, online banking, mobile app, e-statements, etc.).

- Open new accounts digitally through ASAPP and update member information in Know Your Member (KYM).

- Identify member needs, make referrals, and promote credit union products and services.

- Maintain up-to-date knowledge of products, services, and digital tools through ongoing training.

- Schedule appointments and advise members on required documentation.

- Protect the confidentiality of member information and ensure internal materials remain secure.

What You Have:

- Post-secondary diploma in a related field plus at least two years of customer service experience.

- Strong organizational skills and exceptional attention to detail.

- Professional, polished communication -both verbal and written - and a high level of discretion.

- Ability to learn new systems quickly; intermediate proficiency in Microsoft Office Suite.

- Tech-savvy mindset with comfort navigating multiple digital platforms.

- Flexibility in working hours, including the ability to work expanded hours when necessary, and should be capable of working from home as required.

What we offer:

We believe in taking care of our people so they can take care of our members. Here’s what you can expect when you join our team:

-  People-First Culture:  Join a supportive team that values collaboration, positivity, and community impact.

- Competitive Pay & Bonus Program:  Market-aligned salary plus the opportunity for annual bonuses.

- Comprehensive Benefits:  Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution.

- Work-Life Balance:  Three weeks’ vacation to start, plus four personal days and two volunteer days each year.

- Career Growth:  Tuition reimbursement, training opportunities, and career progression pathways.

- Extra Perks:  Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions.

- Salary range for this position: $45,870 - $50,967.

Additional Information

Bondability Requirement:   Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).

Closing Date: Nov 12th, 2026