Member Services Clerk Auburn

General Functions:
Under the direction of the Membership Director, the Member Services Clerk is responsible for the operation of the Member Services desk.

Responsibilities/Functions/Duties/Tasks
The essential functions of this position include but are not limited to the following:
Effectively interacts with members and offers assistance to participants who enter the YMCA.

- Represents the organization at external marketing and promotional events when needed.

- Control facility entrance by effectively controlling building access by checking memberships and processing day passes.

- Interprets YMCA membership categories, payment plans, privileges and policies to members, guests and the general public. Responds to member concerns and directs them appropriately.

- Sells memberships and program registrations to members and the general public.

- Processes membership and program payments accordingly using Members Only software.

- Develops and maintains positive relationships with members, program participants and co-workers.

- Assists with miscellaneous clerical functions

- Answers incoming calls and and relays to appropriate parties.

- Reconciles cash on hand with transaction batch.

- Maintains Member Services Desk, area and supplies.

- All other duties as assigned.

Requirements

- Must be available to work nights and weekends with flexible availability

- Willing to help work offsite at events and be able to provide own transportation

- Able to represent the YMCA in a professional and positive manner

- Strong interpersonal and conflict resolution skills