Membership Advisor (Sales)

Location: Franklin, TN
Company: Level Wellness
Employment Type: Full-Time
Compensation: Base Salary + Commission

Role Overview
The Membership Advisor is responsible for driving membership growth by converting prospective guests into long-term members. This is a consultative sales role focused on building relationships, understanding goals, and positioning Level’s services and memberships as essential tools for each individual’s wellness journey.
This role is critical to Level’s growth and success and requires a highly motivated, hospitality-driven sales professional who thrives in a high-touch, premium environment.

Key Responsibilities
Sales & Membership Conversion

- Convert walk-in guests, leads, and referrals into Level Wellness client and members

- Conduct personalized consultations to understand guest goals and needs

- Present Level’s services, diagnostics, and membership options with confidence and clarity

- Recommend appropriate memberships and packages based on guest goals

- Achieve and exceed monthly membership and revenue targets

- Follow up with prospective members via phone, text, and email
Lead Management & Pipeline Development

- Manage leads through CRM (HubSpot / Zenoti)

- Track pipeline and conversion metrics

- Follow up consistently to nurture prospects

- Re-engage inactive guests and former members
Guest Experience & Relationship Building

- Deliver exceptional, concierge-level service to all guests

- Build long-term relationships with members

- Act as a trusted advisor on Level services and offerings

- Support member retention through ongoing engagement
Studio Support & Growth Initiatives

- Support in-house events, open houses, and community activations

- Assist with tours and guest onboarding

- Collaborate with practitioners and leadership on guest needs

- Identify opportunities to improve sales processes and guest experience
Success Metrics (KPIs)

- Monthly new memberships sold

- Membership revenue generated

- Lead-to-member conversion rate

- Guest retention and upgrade rate

- Follow-up and CRM activity metrics

Requirements
Required
3+ years of sales experience (wellness, fitness, hospitality, aesthetics, luxury retail, or medical preferred)
Proven track record of meeting or exceeding sales goals
Strong interpersonal and communication skills
Highly organized and proactive
Passion for health, wellness, and helping others
Preferred
Experience selling memberships, subscriptions, or recurring services
Experience in medical spa, wellness clinic, boutique fitness, or luxury hospitality
CRM experience (HubSpot, Zenoti, Mindbody, Salesforce, etc.)
Experience in consultative sales environment
Key Traits We’re Looking For
Relationship-driven
Results-oriented
Confident but consultative (not pushy)
Polished and professional
Hospitality-minded
Self-motivated and accountable

Why Join Level Wellness
• Be part of a rapidly growing, premium wellness brand
• Work in a beautiful, high-end environment
• Help people transform their health and lives
• Strong earning potential with uncapped commission
• Opportunity for advancement into senior sales or leadership roles