Membership Services Associate

POSITION SUMMARY:
This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions, and performing various clerical duties.

ESSENTIAL FUNCTIONS:
Greet and serve members and guests

- Meet and greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA; ensures the security of the facility enforcing policy regarding visitors.

- Give membership and program information to walk in and phone customers.

- High knowledge of program information at all times.

- Conduct facility tours as needed
Answer telephones in a prompt courteous manner

- Understand and able to use phone system.

- Provide all needed information on phone messages taken and given to correct individual or forward on voicemail.
Receipt money transactions and program sign-ups

- Member sign up and program registration all done correctly and in a speedy manner.

- Enter receipt information correctly for membership and programs.

- Be accountable for all money collected during your shift.

- Prepare end of shift deposits and reports
Serve as Check-Point when needed

- Perform facility access control duties by checking member's cards, issuing locker keys and entering visitors in the visitor computer program.
Other

- Serve as liaison between members and program supervisors

- Handle and solve member complaints

- Make Coffee, Keep Member Lounge area tidy

- Open and Close facility as appropriate for assigned shift

- Responsible for upholding all staff safety requirements including cleaning protocols throughout the day, as required by my department.

- Additional duties as assigned by supervisor
Requirements
QUALIFICATIONS:

- Excellent verbal and communication skills

- Successfully complete State of Florida Criminal History Background Check requirements as well as meet the Association’s policies on background screening

- One to two years prior customer service experience

- Professional appearance and behavior

- Able to prioritize and meet deadlines

- Able to maintain confidentiality

- Positive attitude

- Must be a self starter, with high energy and a positive attitude

- Adhere to drug/alcohol/smoke free workplace policy

- Employment is contingent upon completing required Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse. Details: https://info.flclearinghouse.com
CERTIFICATIONS AND TRAINING REQUIREMENTS:

- CPR and First Aid Certifications required

- Completion of YMCA of the USA Child Abuse and Neglect class

- Completion of the YMCA’s Blood Borne Pathogens training

- Staff Safety Requirements/Cleaning Protocols

- Additional training classes as recommended by Supervisor