Mgr-Reservation Sales

JOB SUMMARY

We are looking for a highly service-oriented and detail-driven Reservations Manager to oversee the hotel's reservations operations and ensure a seamless, personalized booking experience for our guests.

The ideal candidate will have a genuine passion for hospitality, a strong understanding of luxury guest expectations, and the ability to deliver exceptional service throughout the reservation journey. This is a hands-on role requiring excellent communication skills, strong organizational abilities, and a proactive, guest-focused approach.

Requirements & Qualifications

- At least 2–3 years of experience in a similar Reservations role within a luxury or upscale hotel environment.

- Experience working with hotel reservation systems and online booking platforms.

- Excellent command of English, both written and spoken, with outstanding writing and communication skills.

- Strong service mindset and a natural ability to anticipate and understand the needs of luxury guests.

- Excellent organizational skills, attention to detail, and the ability to manage multiple requests simultaneously.

- A proactive, professional, and guest-focused approach.

- Strong interpersonal and problem-solving skills.

- Ability to work independently and take full ownership of the reservations function

Key Responsibilities

- Manage the hotel's daily reservations operations, ensuring accuracy, efficiency, and high service standards.

- Handle individual and group reservations, booking inquiries, amendments, cancellations, and special requests.

- Respond to guest inquiries promptly and professionally, providing personalized recommendations and assistance.

- Ensure all reservation details, guest profiles, preferences, and special requests are accurately maintained in the relevant systems.

- Coordinate closely with Sales, Revenue Management, Front Office, and other hotel departments to ensure a smooth guest experience.

- Monitor room availability, reservation activity, and booking patterns, escalating relevant trends or issues when needed.

- Ensure all reservations are processed in accordance with Marriott procedures and W brand standards.

- Handle reservation-related concerns and resolve issues in a professional and solution-oriented manner.

- Maintain effective communication with international guests, travel agents, and booking partners.

- Identify opportunities to improve reservation processes and enhance the overall guest experience.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.