Mumbai Manager IP Operations
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Job Purpose
The role will be responsible for ensuring service up time, maintain SLA and execute Service improvement plan for complete Mumbai IP network
Key Result Areas/Accountabilities
Key Accountabilities:
- Thorough understanding of IP Packet flow, OSI layers
- Out of box thinking and excellent problem solving skills during troubleshooting,
- Able to handle tremendous work pressure
- Overall knowledge of service layer on CEN, IPRAN and FLDS
- Command level Hands on experience on Cisco (920/903/7xxx) , Nokia (72XX, IXR ), ECI (1300/1050/1800) and Juniper routers .
- In depth knowledge of IP Protocols: ISIS, OSFP, BGP, MPLS, L2/L3 VPN,
- Understanding of Access, PRE-AGG, AGG and core network in terms of services and connectivity
- Understanding of 2G/3G/4G
- Knowledge on MSC, MGW, RNC, MME, SGW, OSS, STP, PACO, MPBN connectivity with IP network at CORE and pre-agg
- MPLS Traffic Engineering, LDP, RSVP, Segment Routing
- Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
- Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)
- Wireshark analysis and packet capture
- To assign quality tasks to vendors/ engineers/ managed partners for meeting best results.
- Evolve SLA and KPI driven operations across circles to provide best in class customer experience for Business team on Service ops Domain.
Core Competencies, Knowledge, Experience
- 4 to 10 Years’ experience in the field of IP Networking
- Demonstrate experience of working in Telecom Service delivery function.
- Experience with Data Networking platforms and Enterprise products & Services.
- Vendor governance / resource utilization.
- CCNA is must in R&S ,
- CCNP –preferred
Must have technical / professional qualifications
- B.E
- Effective communication and interpersonal skills
- Proactive in approach with positive attitude
- Able to handle pressure
- Balanced in handling emergencies.
- Experience in virtual team management
- Good Stakeholders Management skills to interface with Vendors and partners
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