Network Operations Center (NOC) Technician

Network Operations Center (NOC)
Technician

Join Our Team

Hiawatha Communications is seeking an entry-level Network Operations Center (NOC) Technician to join our technical operations team. This is a great opportunity for someone who enjoys technology, problem-solving, and helping others and wants to build a career in networking and telecommunications.

What You'll Do

- Provide first-level technical support and troubleshooting.

- Respond professionally to calls and emails from customers and internal teams.

- Monitor network systems, alarms, and network events.

- Create, update, and track trouble tickets.

- Troubleshoot issues using established procedures and tools.

- Escalate issues to senior technical staff when appropriate .

- Keep customers and internal teams informed of issue status.

- Assist with incident and Reason for Outage (RFO) documentation.

- Maintain network, customer, and plant records.

- Assist with network documentation, mapping, service provisioning, and special projects.

- Participate in an on-call rotation after appropriate training.

What We're Looking For

- Strong communication and customer service skills .

- Interest in computers, networking, and technology.

- Good problem-solving skills and attention to detail.

- Dependability, professionalism, and a willingness to learn.

- Ability to work independently and as part of a team.

Qualifications

- High school diploma or equivalent required.

- An associate's or bachelor's degree is preferred in information technology, computer science, networking, telecommunications, electronics, or a related technical field.

- Equivalent technical training, certifications, or relevant work experience will also be considered.

- IT, networking, technical support, customer service, or telecommunications experience is helpful but not required .

- Familiarity with TCP/IP, fiber optics, or networking is a plus.

- CompTIA Network+, Cisco CCNA, or similar certification is a plus, but not required .