Network Support Analyst

Network Support Analyst
Req number:
R8895
Employment type:
Full time
Worksite flexibility:
Remote
Who we are
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary
We are looking for a motivated Network Support Analyst ready to take us to the next level! If you have server administration, system maintenance, and infrastructure support experience and are looking for your next career move, apply now
Job Description
We are looking for a Network Support Analyst to maintain, configure, monitor, and support server environments while ensuring system security, performance, reliability, and data availability. This position will be full-time and remote.
What You’ll Do

- Regularly monitor server health, availability, and performance

- Maintain and configure servers to ensure reliable and secure operations

- Apply system patches, software updates, and security updates

- Ensure servers and related systems remain current with the latest approved updates

- Implement and manage backup and recovery plans

- Perform regular backups to maintain data integrity and availability

- Manage user accounts, permissions, and access controls

- Maintain appropriate authentication and authorization mechanisms

- Provide technical support to IT staff and employees

- Troubleshoot and resolve server and system issues in a timely manner

- Document system configurations, maintenance activities, and troubleshooting procedures

- Collaborate with remote team members to maintain a stable technical environment
What You’ll Need
Required:

- Minimum 5 years of relevant experience in server administration

- Strong knowledge of server hardware, operating systems, and supporting software

- Experience managing Windows and/or Linux servers

- Experience with virtualization technologies such as VMware or Hyper-V

- Knowledge of network protocols and services including DNS, DHCP, and TCP/IP

- Experience with server monitoring, system maintenance, patching, and updates

- Experience implementing and managing backup and recovery operations

- Experience managing user accounts, permissions, and access controls

- Strong troubleshooting and problem-solving skills

- Strong attention to detail

- Excellent written and verbal communication skills

- Ability to work effectively in a remote team environment
Preferred:

- Experience administering both Windows and Linux server environments

- Experience supporting both VMware and Hyper-V virtualization platforms

- Knowledge of server security, system hardening, and access-management best practices

- Experience documenting server configurations, operational procedures, and recovery plans
Physical Demands

- Ability to safely and successfully perform the essential job functions

- Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

- Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.