Network Support Engineer

What’s the role?

Join our Software Defined Networks team and help support the WAN and campus networks connecting Westpac’s branches, corporate offices and international locations. You’ll provide Level 2 support, troubleshoot Cisco network devices, monitor network performance and implement changes that respond to business needs. You’ll also contribute to network design, implementation and continuous improvement activities that strengthen the security, reliability and scalability of our network services. This is a permanent role based in Sydney, with participation in an extended-hours and out-of-hours support roster.

What do I need?

- Understanding of networking fundamentals and experience troubleshooting Cisco network devices.

- Strong problem-solving skills and the ability to take ownership of incidents through to resolution.

- Familiarity with ITIL-aligned incident and change management processes.

- Ability to communicate technical issues clearly and work effectively with stakeholders.

- Exposure to Cisco SD-WAN, enterprise networks or network automation using tools such as Python would be beneficial.

Why join us?

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!

- Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.

- Tailored learning and development opportunities to help your grow your career within the bank.

- Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the ‘Diversity, sustainability and flexibility’ section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.