Night Auditor

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities.   Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey.   Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana
What you will have an opportunity to do:

- Makes guest internal/external service and guest satisfaction a priority in every aspect of the job.

- Register guests and assigns rooms. Accommodates special requests whenever possible.

- Assists in preregistration and blocking of rooms for reservations.

- Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.

- Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.

- Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.

- Presents options and alternatives to guests and offers assistance in making choices

- Understands room status and room status tracking.

- Knows room locations, types of rooms available, and room rates.

- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

- Coordinates room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.

- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

- Make, read, delete and cancel room keys in programs set up.

- Knows how to use front office equipment.

- Process guest check-outs.

- Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,

- Follows procedures for issuing and closing safe deposit boxes used by guests.

- Uses proper telephone etiquette.

- Uses proper mail, package, and message handling procedures.

- Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.

- Attends department meetings.

- Reports any unusual occurrences or requests to the manager or assistant manager.

- Knows all safety and emergency procedures, is aware of accident prevention policies.

- Maintains the cleanliness and neatness of the front desk area.

- Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

- Creates and maintains a culture of safe work practices.

What are we looking for?

Compensation:
$15.00 -
$16.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.