Night Auditor - Franchise

Essential Duties and Responsibilities:

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Conduct nightly audits of financial transactions and ensure accuracy in reporting.

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Manage front desk operations, including check-ins and check-outs for guests.

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Provide excellent customer service and address guest inquiries or concerns promptly.

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Maintain accurate records of room availability and reservations.

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Prepare daily reports summarizing occupancy, revenue, and other key metrics.

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Knowledge of OnQ /PEP is preferred

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Able to reconcile POS and banquet reporting to create a managers report

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Assist guests with requests related to their stay, including room changes or special accommodations.

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Ensure the front desk area is clean, organized, and welcoming for guests.

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Collaborate with other hotel departments to enhance guest experiences.

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Minimum Qualifications:

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Strong guest services skills with a focus on hospitality management.

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Experience in front desk operations within a resort or hotel setting is preferred.

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Bilingual or multilingual abilities are highly desirable to cater to diverse guests.

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Excellent phone etiquette and communication skills for effective guest relations.

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Proficiency in customer service principles and practices.

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Ability to work independently during night shifts while maintaining attention to detail.

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Familiarity with hospitality software systems is a plus.

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Physical Requirements:

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Walking, standing for extended periods, bending, and lifting.

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Ability to lift 50 lbs.

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You must be able to work the hours necessary to accomplish the hotel’s business and scheduled events.