Night Operation Porter

Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a  Night Operation Porter , you’re not just overseeing overnight financial audits and reconciliations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities
Guest Service & Front Office

- Welcome guests arriving during overnight hours in a professional and friendly manner.

- Assist with luggage handling, storage, and room escorting.

- Provide information regarding hotel facilities, services, transportation, and local attractions.

- Support Front Desk operations during late check-ins and early check-outs.

- Manage the hotel wake-up call service, ensuring wake-up requests are accurately recorded, monitored, and executed in a timely manner.

- Verify the correct completion of scheduled wake-up calls and promptly follow up on any irregularities.

- Utilize the hotel’s guest registration platform

- Input, update, and verify daily airline crew information in the hotel's designated systems, ensuring accuracy and compliance with operational procedures.

- Maintain the cleanliness and professional appearance of the lobby and public areas.

Room Service Operations

- Receive and process room service orders by telephone, ensuring accuracy and adherence to service standards.

- Prepare, deliver, and collect room service orders during overnight hours.

- Ensure timely and professional in-room dining service.

Housekeeping Operations

- Perform overnight cleaning duties in public areas and guest-facing spaces.

- Respond to guest requests for additional amenities, linen, towels, cots, and extra beds.

- Carry out deep-cleaning and sanitation tasks as assigned during the overnight shift.

- Ensure cleanliness standards are maintained throughout the hotel during the night.

- Report maintenance issues and follow up according to hotel procedures.

- Ability to identify and resolve simple maintenance issues independently.

Operational & Safety Responsibilities

- Conduct regular inspections of guest floors and public areas.

- Support hotel security procedures and emergency response protocols.

- Complete assigned overnight operational checklists.

- Ensure proper communication and handover between night and day teams.

- Maintain compliance with Hilton brand standards, health and safety requirements, and company policies.

Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

- Previous experience in hospitality preferred.

- Good command of English and Italian.

- Strong guest service and communication skills.

- Ability to work independently during overnight shifts.

- Flexibility and willingness to perform a variety of operational duties.

- Ability to lift and transport guest luggage safely.

- Positive attitude and professional appearance.