Officer, Specialist, Operations, Securities Services - Clearance/Settlement/Investigation, Private Banking

Job Responsibilitie s

- Coordinate and follow up on discrepancy items with relevant parties in a timely manner and escalate any exceptions to supervisors.

- Exercise good judgment to promptly resolve and/or escalate problems and discrepancies within established timelines, documenting all occurrences and exceptions clearly for future reference.

- Ensure all incoming emails and instructions are responded to in a timely manner.

- Contribute ideas and recommendations to improve process efficiencies and increase risk mitigation.

- Handle internal and external customer complaints tactfully and ensure responsive problem-solving for enquiries from branches and other units or parties within established benchmarks.

- Provide periodic operational and management reports as required.

- Perform checking and reconciliation of general ledgers and other system records.

- Assist supervisors in preparing Business Continuity Plan (BCP) documents and conducting drill tests to ensure uninterrupted operations during disasters.

- Act as a coordinator for various initiatives as assigned by supervisors.

- Assist supervisors in promoting staff awareness of regulatory and compliance requirements and internal control standards.

- Assist supervisors on periodic risk-based self-assessments, ensuring exception and non-compliance issues are accurately reflected in management reports, and helping to rectify any outstanding issues properly and timely.

- Provide support for ad-hoc projects and assist in conducting testing on various system enhancements to increase daily operational efficiency and effectiveness.

- Assist supervisors in promoting staff morale and team culture to build an efficient, knowledgeable, and professional back-end operation support team.

- Train back-up staff and supervise staff resources on daily operations among team members effectively.

- Provide guidance and support to subordinates and monitor actual performance to deliver quality services to customers.

- Maintain self-development to successfully meet challenges arising from changing business and operational environments.

Job Requirement s

- University graduate in Finance, Business Administration, or relevant disciplines.

- Knowledge of banking or investment practices and procedures.

- Minimum 1 years of experience in banking or investment operations related to the processing and settlement of investment funds.

- Ability to guide individuals toward achieving team goals.

- Good interpersonal and communication skills.

- Good sense of risk awareness.

- Able to perform teamwork and collaborate effectively with subordinates.

- Hard-working and willing to accept suggestions and comments.

- Ownership of results and commitment to personal goals.

- Sound knowledge of banking or investment operations, back-end operations of investment funds, and a basic understanding of the operations of fund houses and mutual fund distributors.

- Strong problem-solving skills and capability to adapt to changes.

- Flexibility to provide Hong Kong public holiday support when required.

- Detail-oriented with a strong control mindset and the ability to work against tight deadlines.

- Highly motivated and able to work well under pressure.

- Strong developing and coaching skills.

- Proficiency in MS Office applications.

APPLY NOW!
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.

Location:
Two Harbour Square
Job:
Operations
Schedule:
Regular
Employee Status:
Full time