Oncology sales rep South

Job Description

Position Overview
The Oncology Sales Representative is a key member of our customer-facing organisation, responsible for covering the assigned territory in the North and South of Portugal, developing trusted customer relationships, executing account plans and delivering personalised, compliant customer experiences across face-to-face and digital channels.
the representative acts as a customer engagement and account activation partner, combining scientific knowledge, customer insights, approved content, data and cross-functional resources to address customer needs and support sustainable business performance.
Working closely with Franchise Leadership, the Brand & Customer Manager, Medical Affairs, Market Access and other cross-functional partners, the representative ensures effective execution of the Integrated Brand and Customer Plan within priority accounts.
All activities must be conducted in accordance with the highest ethical, scientific and compliance standards.
Business and Account Ownership

- Own the assigned territory across the North and South of Portugal and its priority accounts with a strong commercial mindset, translating brand strategy into clear objectives, focused actions and measurable outcomes.

- Set, pursue and monitor ambitious account objectives, ensuring disciplined execution against agreed business priorities, KPIs and cycle goals.

- Build a deep understanding of account structures, patient flows, treatment pathways, decision-making processes, stakeholder networks, competitor presence and account interdependencies.

- Identify business opportunities, customer needs, competitive threats and relevant barriers across the patient journey, turning insights into concrete account actions.

- Map competitor activity, share of voice, positioning, access dynamics and local market trends to inform prioritisation and improve account execution.

- Prioritise customers, accounts and activities based on strategic relevance, business potential, customer need, competitive context and expected impact.

- Maintain accurate and up-to-date account information, continuously adapting plans based on customer insights, market developments, competitor intelligence and performance data.
Scientific and Customer Engagement

- Develop and maintain strong knowledge of the assigned tumour areas, products, indications, clinical evidence, treatment landscape, and competitors.

- Understand disease biology, patient pathways, staging, treatment options, dosing schedules and the clinical relevance of pivotal trials.

- Be proactively updated about new data from main International and National Congresses, not only tumor/therapeutic area specific but also general Oncology knowledge.

- Translate complex scientific information into clear, accurate and relevant customer conversations.

- Deliver personalised interactions based on customer needs, scientific interests, behaviours and preferences.

- Build trusted, professional and long-term relationships with healthcare professionals and relevant account stakeholders.

- Recognise when scientific, medical, access or operational questions should be referred to the appropriate internal function.

- Ensure that all product and scientific communication is accurate, balanced, compliant and aligned with approved materials.
Omnichannel Execution and Content Orchestration

- Execute personalised customer journeys across face-to-face interactions, remote meetings, approved email, digital content, scientific events and other relevant channels.

- Select the most appropriate channel, message and approved content according to the customer need, account objective and stage of the customer journey.

- Connect individual interactions into coherent engagement sequences rather than isolated activities.

- Use CRM and approved omnichannel tools to plan, execute, document and follow up customer engagement.

- Apply relevant next-best-action recommendations while maintaining critical judgement and personal accountability.

- Provide structured feedback to the Brand & Customer Manager on customer response, content relevance, emerging needs and execution barriers.

- Identify and report unmet customer content needs, while consistently using approved materials through authorised channels.

- Data, Digital and Artificial Intelligence

- Use CRM, business performance, customer engagement and account data dashboards to prioritise activities and improve execution.

- Regularly review customer and business indicators and take timely action based on the available information.

- Use approved AI tools to identify business opportunities, customer insights and market trends; perform appropriate administrative tasks, while improving daily productivity

- Critically validate AI-generated outputs for accuracy, scientific validity, relevance and compliance.

- Protect confidential and personal information and use data and AI in accordance with company policies.

- Maintain full human accountability for customer decisions, communications and final outputs.
Cross-Functional Collaboration

- Work as one team with Sales Leadership, Brand & Customer Managers, Medical Affairs, Market Access and other relevant functions.

- Contribute high-quality field insights to the development and execution of Integrated Brand and Customer Plans.

- Collaborate on account priorities, customer needs, patient journey barriers and local activation opportunities.

- Coordinate cross-functional actions to provide customers with a coherent experience.

- Ensure that internal resources are prioritised according to customer need and potential impact.

- Contribute actively to account reviews, cycle meetings, strategy deployment and capability-building initiatives.
Education and Experience
Required

- University degree, preferably in Life Sciences, Health Sciences, Pharmacy, Medicine, Nursing, Biomedical Sciences, Business or another relevant discipline.

- Relevant commercial, customer-facing or healthcare experience.

- Ability to understand and communicate complex scientific and clinical information.

- Strong customer engagement, relationship-building and communication skills.

- Ability to plan and manage complex customer accounts.

- Strong prioritisation, organisational and analytical capabilities.

- Digital fluency and confidence using CRM, PowerBi dashboards, digital engagement and productivity tools.

- Ability to use approved AI tools responsibly and critically.

- Ability to work autonomously and within a cross-functional team.

- High standards of integrity, ethics and compliance.
Preferred

- Academic background or postgraduate education in Life Sciences, Health Sciences, Oncology, management or digital health.

- Experience in hospital or specialised healthcare environments.

- Previous experience in Oncology or another complex speciality area.

- Experience in genitourinary, gastrointestinal or other relevant tumour areas.

- Hospital sales or specialised account-management experience.

- Experience with account planning, CRM, omnichannel engagement, customer data or analytics.

- Key Capabilities

- Scientific credibility and continuous learning.

- Customer and patient orientation.

- Account planning and stakeholder mapping.

- Personalised scientific communication.

- Omnichannel execution and content orchestration.

- Digital, CRM, data and AI literacy.

- Analytical thinking and commercial judgement.

- Results orientation and accountability.

- Cross-functional collaboration.

- Adaptability, resilience and learning agility.

- Strong integrity and compliance mindset.
Success in the Role

- Build deep scientific, customer and account understanding.

- Develop trusted relationships with healthcare professionals.

- Translate strategy into effective execution within priority accounts.

- Deliver personalised customer journeys across physical and digital channels.

- Select and orchestrate approved content according to customer needs.

- Generate actionable insights that improve customer and brand strategy.

- Use data and AI responsibly to improve planning and execution.

- Collaborate effectively with the cross-functional account team.

- Deliver sustainable commercial performance while maintaining scientific credibility and compliance.

Additional location(s) Compensation Information:

Required Skills:
Accountability, Accountability, Account Maintenance, Account Management, Account Planning, Adaptability, Artificial Intelligence (AI), Biomedical Sciences, Customer Engagement, Customer Relationship Management (CRM), Data Analysis, Digital Capabilities, Genitourinary, Health Care, Hospital Sales, Interpersonal Relationships, Lead Generation, Learning Agility, Life Science, Market Analysis, Microsoft Power BI, Multidisciplinary Teamwork, Oncology, Oncology Sales, Order Processing {+ 8 more}
Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:
Regular
Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:
Not Applicable
Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:
11/6/2026 *A job posting is effective until 11:59:59PM on the day BEFORE  the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.