Operations Manager

The purpose of this role is to manage a team and provide direct support to delivery teams and their clients providing operational support of one or more elements of the end-to-end client lifecycle, including onboarding through offboarding, as well as campaign coordination, budget maintenance, reporting, and audit.
Job Description:
Key responsibilities:
Assesses the role of the team in serving client needs including relevant measures and Service level agreements (SLAs) where appropriate
Leads performance reporting and governance to support performance goals and continuous improvement activities to make operations more effective for clients and businesses
Develops, mentors and motivates a high performing team focused on media operations processes and activities
Leads in implementing a continuous improvement culture to achieve improved media client operations in coordination with Media and Performance Operations leadership
Leads shared service team in running root cause analysis and problem-solving activities
Manages campaign timelines and deliverables in coordination with internal and external partners to ensure that appropriate materials are received and/or distributed correctly
Drives the highest levels of financial control across Media Digital Delivery Operations
Manages the annual performance review and goal setting process for direct reports
Engages and maintains relationships with the Director of Media Digital/Non-Digital Delivery Operations and key partners across all brands
Location:
Beijing
Brand:
Merkle
Time Type:
Full time
Contract Type:
Permanent