Operator, Attractions

REQ14534 Operator, Attractions (Open)

POSITION SUMMARY:

The Operator, Attractions is responsible for the safety of guests using the attraction and for strictly enforcing policies as described in the Attraction’s Standard Operating Procedures.

PRIMARY RESPONSIBILITIES:

- Ensure that the safety of guests and employees is the highest priority.

- Conduct pre-opening inspections of assigned location and prepare for opening by sweeping queue lines, platforms, entrance and exit locations, and emptying trash.

- Ensure minimum required personal protective equipment as described in the SOP is present at the Attraction location and in good repair.

- Report any missing or damaged personal protective equipment to Supervisor, Attractions.

- Clearly communicate instructions and safety announcements to guests and monitor the Attraction location to ensure guests are enjoying the attraction or activity safely.

- Operate Attractions exactly as trained by trainer/supervisor without deviating from the SOP.

- Operator, Attractions will only operate attractions that they have been trained and certified to operate by their trainer/supervisor.

- Consistently practice safe work habits including, but not limited to, the proper use of personal protective equipment, safe lifting and reporting unsafe situations to your supervisor immediately.

- Control activity while in progress and constantly monitors the attraction while in operation, being prepared to stop or shut down the attraction should a problem occur.

- Administer and coordinate emergency first aid as necessary.

- Screen all guests to ensure they meet the physical requirements of the attraction or activity, in accordance with the SOP.

- Ensure adequate through-put of the attraction is met by working efficiently and allowing the appropriate number of guests onto the attraction as determined by the SO

- Monitor guests enjoying the attraction and be prepared to assist scared guests safely.

- Responsible for evacuating the attraction and assisting guests through various evacuation methods including: extreme heights, various types of platforms, stairs and ladders.

OTHER DUTIES:

- Understand and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.

- Ensure high standards of personal presentation and grooming.

- Responds to changes in the family entertainment centre function as dictated by the industry, company and hotel.

- Attend training sessions and meetings as and when required.

- Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements.

- Perform tasks and/or fulfil responsibilities that may be assigned by management and/or immediate superior as the business operations required.

QUALIFICATIONS:

Experience

- Must be able to obtain a PNR Red CPR for Professional Rescuer Certification. Prior experience is an advantage.

Education

- College degree or equivalent.

Skills / Competencies

- Customer-oriented Pleasant and pleasing personality Displays a high commitment to improving customer service Ability to communicate in English

Other Attributes

- Confident

- Passionate

- Organized

- Assertive

- Flexible in working hours, as this may require extra hours out of normal work hours