Order Entry Specialist

Ideal for someone early in their career or with 0-2 years of experience in customer service, administrative support, order processing, or sales support who enjoys detail-oriented work and customer interaction.

Standard Imaging is looking for a detail-oriented, curious, proactive Order Entry Specialist to join our sales and service teams. In this role you will be responsible for order processing, CRM administration, and reporting — while also supporting lead generation and business development efforts. You'll work cross-functionally with Sales, Service, Customer Care, Marketing, Production, and Accounting, and act as a trusted point of contact for both our internal team and our customers around the world.

Sales Support & Order Management

- Be the point of contact for sales and service administrative tasks, including sales order processing, backlog logistics and monthly reporting.

- Confirm purchase orders, verify quote and order accuracy, and track purchase order logistics and fulfillment.

- Proactively communicate with customers regarding delivery timing, late shipments, and shipment tracking.

- Communicate with customers on order status and complex shipment and payment terms, including letters of credit, wire payments, and proforma invoicing.
CRM & Sales Systems Administration

- Learn the CRM and sales system administration and eventually become an "expert"

- Maintain and update customer records, kit quote templates, price matrices, pricing, and product descriptions across sales systems.

- Identify and help implement opportunities to streamline quote processing and improve CRM integration.
Reporting & Analytics

- Prepare and support sales reporting for board meetings, forecasts, prospect lists, sales by state and country, international distributor performance, and post-order follow-up.
Business Development Support

- Convert inbound leads into qualified sales opportunities and route them to the appropriate account manager.

- Support US distributors via calls and emails to qualify leads based on budget, authority, need, and timing.
OEM & Demo Program Management

- Be the administrative facilitator for OEM-related ordering, backlog, and reporting.

- Assist with the company's demo equipment inventory end-to-end, including coordination for trade shows, chapter meetings, try-and-buy programs, and beta tests.

- Complete related sales order and RMA paperwork and manage shipping logistics to ensure timely delivery to — and return from — events.
Trade Show & Event Coordination

- Partner with the Marketing team on the planning and execution of trade shows, including major industry events (ESTRO, ASTRO, AAPM) as well as large chapter and international meetings.

- Coordinate logistics, registrations, and administrative details to ensure successful, well-run events.
This role touches nearly every department at Standard Imaging and offers frequent exposure to cross-functional projects assigned by sales leadership.

Requirements
What You'll Bring

- High school diploma or associate degree preferred

- 0-2 years of customer service, administrative support, order processing, or sales support experience

- Strong attention to detail and data entry accuracy

- Proficiency with Microsoft Excel and Outlook

- Ability to communicate professionally by phone and email

- A curious and continuous-learning mindset, demonstrated through thoughtful questions, openness to new perspectives, and a drive to improve processes and outcomes
Nice to Have

- Experience in sales operations, sales support, order processing, or a related administrative role, preferred