Order Management Administrator

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Your day at NTT DATA
The Order Management Administrator has relevant basic experience and is responsible for assisting with customer orders and coordinating with various cross functional teams to ensure smooth order fulfilment.

This role may be required to process invoices to ensure accurate billing.

This role requires attention to detail, strong organizational skills, and effective communication.

Key responsibilities:
- Reviews and processes orders, ensuring compliance with guidelines and rules set in place.

- Tracks and reports status of all orders to sales teams, updating in a timely manner.

- Receives and reviews customer orders to ensure accuracy and completeness.

- Enters orders into the system and track their progress throughout the fulfilment process.

- May be required to generate invoices based on approved orders, ensuring accuracy of pricing, discounts, and terms.

- May be required to verify billing information and addresses discrepancies if needed.

- Ensures that customer orders (and if required invoices) align with contractual terms and pricing agreements.

- Communicates with customers or relevant internal stakeholders regarding order status.

- Addresses customer and/or internal stakeholder inquiries and resolve concerns in a timely manner.

- May work with internal stakeholders to update customer profiles and relevant information in the system.

- Enters order details accurately into the system and update relevant databases.

- Ensures all necessary information is captured for accurate reporting.

- Conducts quality checks on orders to prevent errors and discrepancies.

- Ensures all documents and data are complete and accurate.

- Performs any other related task as required.

To thrive in this role, you need to have:
- Attention to detail and accuracy in processing orders.

- Familiarity with order management software or systems.

- Strong communication skills for interacting with customers and cross-functional teams.

- Problem-solving abilities to address order discrepancies.

- Organizational skills to manage multiple orders and tasks simultaneously.

- Basic proficiency in Microsoft Office applications, especially Excel.

- Customer-focused mindset with a commitment to providing excellent service

- Adaptability to changing priorities and a fast-paced environment

- Possess a proactive and systematic approach to work

Academic qualifications and certifications:
- High school diploma or equivalent qualification.

Required experience:
- Some demonstrated experience in order fulfilment administration or related roles.

- Some demonstrated experience gained within a global IT services organization is advantageous.

- May require basic billing experience as part of an order fulfilment administration or related role.

Workplace type:
On-site Working
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today