Order Operations Intern

As an Order Operations Intern , you will have the opportunity to learn how customer orders move through the order management and fulfillment process.
Your responsibilities may include:

- Support order entry and order management activities, including reviewing orders for accuracy and completeness.

- Assist with internal and external customer inquiries regarding quotes, sales orders, recurring billing, and pricing models.

- Maintain and update customer, order, and billing data in CRM and ERP systems.

- Help track order processing and fulfillment milestones to support timely revenue recognition of goods sold.

- Assist in coordinating shipment and delivery of goods sold with Sales, Professional Services, and Procurement teams.

- Help identify, monitor, and resolve account, contract, and billing issues under team guidance.

- Perform routine audits of internal databases to help maintain data consistency and accuracy.

- Learn ERP and companion product functionality, and follow established order management and fulfillment policies and procedures.

What We’re Looking For:

- Current university student in International Business, Business Administration, Business Management Engineering, International Trade, Finance, Supply Chain Management, Business Analytics, or another business-related or commercial field .

- No prior professional experience required.

- Experience using Microsoft Excel through academic projects, coursework, internships, or part-time employment.

- Intermediate to advanced English proficiency, both written and verbal.

- Intermediate to advanced proficiency in Microsoft Office Suite, particularly Microsoft Excel.

- Strong analytical and problem-solving skills.

- Excellent attention to detail and organizational skills.

- Ability to quickly learn and use business applications, including CRM, CPQ, ERP, and financial systems.

- Exposure to customer service, operations, business processes, data analysis, or administrative support is preferred.

What the Intern Will Gain:

- Hands-on experience with Quote-to-Cash and Order Operations processes .

- Exposure to quotes, sales orders, recurring billing, pricing models, and fulfillment activities.

- Practical experience using CRM, ERP, CPQ, and financial systems.

- Experience collaborating with Sales, Professional Services, Procurement, and other internal teams.

- Development of customer service, analytical, problem-solving, and organizational skills.

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About Epicor

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We’re Proactive, Proud, Partners .

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

- Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.

- Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.

- Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.

- Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.

- Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.

- Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.

- Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you— that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.

We are an equal-opportunity employer.

Recruiter:
Roberta Hernandez Montoro