Outlet Supervisor (Peacock Alley) - Waldorf Astoria Kuala Lumpur
- LocationWilayah Persekutuan Kuala Lumpur, Malaysia
- Work typeOn-site
- EmploymentFull-time
- Posted5 November 2026
- SourceModul University Vienna's careers page (Oracle Recruiting)
Live checkFirst seen yesterday; still listed on Modul University Vienna's careers page 3 h ago.
Moves fastWhen Modul University Vienna takes a role down early, it is usually about 6 days after posting. Apply soon.
At a glance
- EducationHigh school diploma or equivalent
- LanguagesEnglish
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Check my fitAbout the role
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will supervise and guide your team members closely, ensuring the service sequence is flawless and goes beyond guest expectations. As an Outlet Supervisor , you’re not just creating unforgettable dining moments – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here’s what you’ll do during a typical day:
- Operational Oversight: Support daily outlet operations to ensure smooth service and adherence to brand standards.
- Team Leadership: Supervise, train, and motivate staff to deliver exceptional guest experiences and maintain high performance.
- Guest Experience Management: Ensure personalized service, handle guest feedback, and resolve issues promptly to enhance satisfaction.
- Inventory & Cost Control: Monitor stock levels, manage ordering, and control costs to optimize profitability.
- Sales & Revenue Support: Drive upselling initiatives, monitor sales performance, and support revenue targets.
- Compliance & Hygiene: Ensure adherence to health, safety, and hygiene regulations across all outlet areas.
- Coordination & Communication: Collaborate with kitchen, housekeeping, and other departments for seamless service delivery.
- Food Safety Regulations: Ensuring that all food safety standards are met.
Qualifications
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- High school diploma or equivalent; proven experience in a similar role.
- Excellent communication, grooming, and interpersonal skills
- Fluent in English; additional languages are an advantage
- Friendly, professional, and guest-focused
- Able to work flexible shifts
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