Outreach Clinician, ICM - Homeless

Join Eliot – A Place to Belong, Grow, and Inspire Change

At Eliot, your work has purpose. You’ll be part of a compassionate, mission-driven team committed to resilience, empowerment, and lasting change. We foster an inclusive workplace where all backgrounds and perspectives are valued, creating a culture of belonging and professional growth.

Benefits at Eliot

We prioritize your well-being, work-life balance, and career growth. Benefit eligible positions include:

- Generous Paid Time Off – Vacation, sick time, and paid holidays

- Comprehensive Benefits – Medical, dental, and vision plans

- Retirement Savings – 401(k) with employer match

- Wellness & Family Support – Discounted fitness services and access to trusted childcare resources

- Financial Security – 100% company-paid life and accidental death insurance

- Professional Growth – Ongoing training, career advancement programs, tuition reimbursement, and leadership development

Eliot’s Homeless Services Division is seeking a dedicated Outreach Clinician to join our Intensive Case Management (ICM) Team which offers a wide range of services, including outreach, case management, mental health treatment, housing assistance, and referrals to other resources for  adults with substance use disorders, including those with co-occurring serious mental health diagnosis.

The ideal candidate is a compassionate, Master’s-level clinician with at least three years of experience supporting adults navigating chronic homelessness, severe mental illness, complex trauma, and/or substance use disorders.

In this role, you will provide intensive, street-based outreach and clinical support to individuals navigating chronic homelessness, severe mental illness, complex trauma, and substance use disorders. Grounded in trauma-informed care and racial equity, you will conduct assessments, provide crisis follow-up, and deliver hands-on clinical guidance while consulting with a multidisciplinary team and community partners to bridge critical gaps in care.

Responsibilities:

- Provide intensive, field-based clinical outreach to unsheltered individuals and high utilizers of crisis systems across prioritized Boston neighborhoods.

- Deliver direct clinical support utilizing trauma-informed care and person-centered planning, including clinical education, health/wellness guidance, and overdose prevention education to mitigate risk.

- Conduct clinical assessments, including completing individual service/recovery plans for assigned clients.

- Address and stabilize comprehensive life domains for clients, including physical health, mental/behavioral health, basic needs, housing, family/social connections, and legal status.

- Provide clinical consultation to the multidisciplinary team, advising on complex behavioral health, substance use, and medical cases

- Respond collaboratively to acute behavioral health crises and high-risk situations, ensuring rapid follow-up to  critical events like overdoses, hospitalizations, or arrests.

- Meet with high-risk individuals in diverse environments—including street outreach alongside the team, emergency departments, inpatient units, treatment centers, and houses of  correction—to ensure continuity of care.

- Assist with discharge planning and attend hospital and detox discharge planning meetings to ensure warm handoffs and prevent care gaps at every transition point.

Qualifications:

- Requires a Master’s degree in social work, counseling, or psychology or related field and have a corresponding license with the state of Massachusetts.

- At least three years experience with the homeless, mentally ill, and/or substance using population.

- Demonstrated experience working with adults with severe and persistent mental illness, substance use disorders, complex trauma, or chronic homelessness.

- Strong commitment to mental health recovery, substance use treatment, care coordination, racial equity, and holistic wellness.

- Proven ability to deliver flexible, community- and field-based services within a fast-paced, multidisciplinary team structure.

- Ability to build trust, establish supportive therapeutic relationships, and respect client autonomy and treatment preferences.

- Sound clinical judgment with strong, solution-focused problem-solving capabilities.

- Must have a valid driver’s license and reliable transportation to commute and transport clients to appointments as needed.

Location: Outreach Community based work in Boston, including Dorchester, Roxbury, Mass and Cass area, Downtown, South Station.

Schedule: Monday-Friday, 9am-5pm
Annual Salary
$75,000 — $85,000 USD

At Eliot, we are committed to supporting you at every stage of your career, providing opportunities for growth, purpose, and community. We foster belonging in the workplace by identifying and removing barriers that may prevent individuals of all backgrounds from reaching their full potential, advancing into leadership roles, and fully engaging at all levels of the organization.

Apply today and make a difference.