Patient Care Specialist II

Millennium Physician Group is one of the largest comprehensive primary care practices in Florida, serving communities through a value-based care model focused on improving patient outcomes and enhancing the healthcare experience. As part of Mosaic Health, MPG is committed to delivering coordinated, patient-centered care while partnering with health plans, providers, and community organizations to improve the health of the populations it serves.
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Job Description Summary
Patient Services Representative (Front Desk)
Millennium Physician Group

Naples, FL 34119
Pay: $20.00 - $22.00 per hour
Schedule: Monday-Friday, 7:30 AM - 4:30 PM Full-Time

Join the Largest Independent Physician Group in Florida

Millennium Physician Group is one of the largest comprehensive primary care practices in the United States and the largest independent physician group in Florida. With offices throughout Florida, North Carolina, and Texas, our mission is to provide high-quality, patient-centered care while fostering a positive and supportive work environment for our team members.

We are currently seeking a friendly, reliable, and organized Patient Services Representative to join our growing team in our Naples Pulmonary practice. ‎
How will you make an impact & Requirements
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Benefits
We offer a comprehensive benefits package, including:

- Medical Insurance

- Dental Insurance

- Vision Insurance

- 401(k) with company match

- Paid Time Off (PTO)

- Paid Holidays

- Ongoing training and career growth opportunities

Position Summary
The Patient Services Representative serves as the first point of contact for patients and visitors, delivering exceptional customer service while supporting the daily operations of a busy medical office. This role is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and excels at multitasking.

Responsibilities

- Greet and check in patients upon arrival

- Schedule patient appointments and answer incoming phone calls

- Verify insurance information and update patient records

- Collect copays and outstanding balances

- Process referrals, appointment recalls, and medical records requests

- Assist patients with questions and provide excellent customer service

- Scan, fax, and maintain patient documentation

- Ensure HIPAA compliance and patient confidentiality

- Assist the Practice Manager with administrative tasks as needed

- Support office operations and contribute to a positive team environment

Required Qualifications

- High School Diploma or GED

- 1-2 years of medical office, healthcare, or patient-facing experience

- Strong customer service and communication skills

- Ability to multitask and stay organized in a fast-paced environment

- Comfortable using computer systems and electronic medical records

- Dependable attendance and punctuality

Preferred Qualifications

- Experience in a Pulmonary, Specialty Care, or busy medical office setting

- Knowledge of insurance verification and scheduling processes

- Familiarity with EMR/EHR systems

What We're Looking For
The ideal candidate is:
✅ Reliable and dependable
✅ Friendly and patient-focused
✅ Able to multitask and stay organized
✅ A strong team player
✅ Detail-oriented and proactive
✅ Comfortable working independently in a busy environment

Work Location
Primary Location: 6376 Pine Ridge Road, Suite 440, Naples, FL 34119
This position will occasionally float to our secondary Naples location: 400 8th Street North, Naples, FL 34102
Team members rotate coverage with other front office staff as needed.
Equal Opportunity Employer

Millennium Physician Group is committed to creating an inclusive workplace and is proud to be an Equal Opportunity Employer. We celebrate diversity and are dedicated to creating an environment where all employees feel valued, respected, and supported.

Apply today and become part of a team that is dedicated to improving the health and well-being of the communities we serve.

# MPMPG
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Compensation Range:
$18.00 to
$27.00
The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.