Patient Relations Coordinator (Customer Service Rep I 01041)

Mid-Cities Medical is a Service-Disabled Veteran-Owned Small Business specializing in servicing in-home medical needs for Veterans. Every effort is made to deliver World-Class Service to Veterans and their Caregivers throughout Texas, Arizona, and Southern California.

Mid-Cities is seeking a self-motivated, energetic, detail-oriented, and compassionate individual to support care coordination for veterans, hospitals, and patients. This role serves as a critical support function, ensuring all departments are equipped to deliver world-class service while consistently demonstrating compassion and commitment to our veterans.

Do you have a military service record that you would like to share? If so, please include Branch of Service, Discharge Date, and Discharge Rank.

Essential Duties and Responsibilities:

- Process high call volume – inbound and outbound calls to and from patients, family members, or medical providers.

- Processing order entries, up to 100 per day.

- Coordinate with various branches for remote printing and must be flexible between duties.

- Troubleshoot equipment as needed for repair or decide if damaged beyond repair.

- Educate patients/caregivers about oxygen, equipment, or hospital requirements/policies.

- Document patient records accordingly (e.g. missed appointments, prescription changes, perform patient audits, research patient files, or personal information changes to maintain file integrity.

- Resolve issues with the Veterans Affairs (VA) office.

- Run and process daily route reports.

- Cross-trained to function in multiple departments as needed
Shift:
8a - 5pm (On site)

Education and Skills:

- High School Diploma or higher education

- Brightree and Apachetta highly preferred or other windows based EMR software

- Ideal candidates will have 2 years of experience in patient file creation and order production

- Medical Chat Software experience

- Advanced data entry skills including: 10-Key, Typing 35 WPM

- Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)

- High Call Volume experience

- Multitasking is essential, you must be able to communicate effectively while document processes.

- Effectively uses time management skills.
Benefits

- Hours M-F 8-5 p.m. Weekends may be needed in an emergency.

- 401K with 2% matching

- Employer-Paid Medical, Dental, Vision, Life Insurance, and Long-Term Disability Coverage (Employee-Only Coverage)

- Paid Holidays

- Vacation & Sick Time

- Discretionary Employee Bonus (Performance Based)
Job requirements are subject to change and the above is not an all-inclusive list of possible functions. Skills are not necessarily listed in order of importance.
Requirements

- Must be legally able to work in the United States.

- Must be able to understand and speak English fluently. Spanish is a plus.

- Must be able to work 8a - 5pm Shift

- 2 years’ experience in a medical office, call center, DME, or hospital required

- Ability to process written and oral communication from various sources.

- Must be able to work on the weekends in emergency situations only.

- Military Retirees/Veterans and/or their Family members encouraged to apply