Patient Services Representative
- LocationTampa, Florida, United States
- Work typeRemote
- Salary18 USD an hour
- EmploymentFull-time
- Posted5 November 2026
- SourceDefy Medical's careers page (BambooHR)
Live checkFirst seen 20 h ago; still listed on Defy Medical's careers page 4 h ago.
Posted beforeRoleFinder first saw this role on 15 October 2026, 21 days before this listing. Reposts are often real openings that took long to fill.
At a glance
- EducationHigh school diploma (preferred)
Read from the ad by RoleFinder rules; the description is the source.
Back from the application? Add your CV and RoleFinder scores your fit for this role, then ranks your best 12 open roles where you want to work, each with a one-line reason.
Check my fitAbout the role
Must be a Florida resident to apply
Who Are We?
Defy Medical is a concierge medical clinic that is based in Tampa and remotely throughout the country with our telehealth services. We are quickly growing in our field with specialized and individualized preventative and restorative therapies. Defy is committed to improving the lives of our patients while maintaining the highest level of care through the process.
What Are We Looking For?
Defy Medical is looking for a Patient Services Representative to add to our growing team. The Patient Services Team plays a pivotal role in the patient care plan. Through patience, integrity, education, and understanding a Patient Services Representative will guide our patients to feeling better and improving their lives.
A Patient Services Representative at Defy Medical is outgoing and enjoys helping people. They can adapt and learn new computer programs quickly. Multitasking, communication, and critical thinking are pillars for a Patient Services Representative. Customer service is the key element to being successful in this role.
Responsibilities
- Communicating with clients, medical assistants, and nurses within the organization.
- Maintain client and employee privacy in accordance with HIPAA regulations.
- Explaining treatment procedures to patients and providing follow up education
- Answer multi-line phone system and take appointments or direct calls to the appropriate department.
- Answer high volume of incoming calls
- Check voicemails and return customer calls
- Maintain email communication with patients, vendors and co-workers daily
- Organize and maintain cleanliness of working areas, supplies, and equipment
- Provide customer service and apply problem solving skills to client complaints and provide follow up to ensure satisfaction
- Duties, responsibilities, and activities may change at any time with or without notice
Qualifications
- 1 + years in healthcare preferred
- High School Diploma (associate's in healthcare preferred)
- Ability to execute active listening and problem-solving skills to provide exceptional customer service.
- Excellent inter-personal relationship skills and the ability to work with individuals of all levels.
- Excellent written and verbal communication skills including phone and e-mail etiquette.
- Ability to effectively learn and utilize multiple computer programs.
- Ability to prioritize and multi-task.
Shifts Available
- Monday-Friday 10:45am-7:30pm
Compensation
- $17.50/hour (not negotiable)
Benefits
- PTO
- Paid Holidays
- Medical
- Dental
- Health insurance
- Employee Discount on services
*Benefits are subject to change at any time
Are you a fit for this role?
Add your CV and RoleFinder scores your fit for Patient Services Representative first, with a one-line reason. Then it ranks the open roles where you want to work, plus remote ones, shows your best 12, and emails you new matches once a week. The file is read once by AI and not kept; employers never see it.
Sign in with Google or email to start. How we handle your CV