Patient Services Representative

Patient Services Representative
Webster Dental Care Portage Park

Description
Webster Dental Care is a well-established, multi-location dental group that has been serving Chicagoland communities for more than 50 years. Our practices provide comprehensive dental care across a wide range of specialties, with a focus on creating an excellent experience for both our patients and our team members.

We are currently seeking a friendly, dependable, and organized Patient Services Representative to join our Skokie office. As one of the first points of contact for our patients, the PSR plays an important role in creating a welcoming experience while helping keep the office organized and running efficiently.

Responsibilities

- Greet patients and provide a welcoming, professional experience

- Answer incoming phone calls and assist patients with questions and appointment needs

- Schedule, confirm, and reschedule patient appointments

- Check patients in and out accurately and efficiently

- Collect patient payments, copays, and outstanding balances

- Verify and update patient demographic and insurance information

- Assist with insurance eligibility and benefit verification

- Maintain accurate patient records and documentation

- Monitor the schedule and communicate changes or concerns to the appropriate team members

- Help fill openings and maintain a productive patient schedule

- Communicate effectively with doctors, hygienists, dental assistants, and other front-office team members

- Respond to patient questions and concerns professionally and courteously

- Follow established office policies and procedures

- Assist with other administrative and front-office responsibilities as needed
Requirements

- Previous dental or medical front-office experience preferred

- Strong customer service and communication skills

- Professional and friendly phone etiquette

- Comfortable handling payments and discussing patient account balances

- Strong organizational skills and attention to detail

- Ability to multitask and remain organized in a busy office environment

- Comfortable working with computers, scheduling systems, and electronic patient records

- Experience with Dentrix is a plus

- Dependable, punctual, and team-oriented