Patient Services Representative-Intermediate (School of Dentistry)

Under general supervision, responsible for providing customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits, obtaining authorizations, and providing telephone triage.

Responsibilities
- Verifies and/or obtains all benefits insurance information for patients.

- Obtains authorizations and referrals; assists in the collection of copays and existing balances due and assists with financial counseling as needed.

- Serves as an insurance resource for all clinic staff.

- Remains up to date on all insurance issues.

- Handles and answers all phone calls and transfers calls to the appropriate departments as needed.

- Manages patient appointments according to the physician's schedules and/or protocols.

- Performs all other duties as assigned.

Qualifications
- Detail oriented with the ability to organize and coordinate work within schedule constraints and handle emergent requirements in a timely manner.

- Ability to monitor important and complex projects concurrently.

- Knowledge of Microsoft Word, Excel, PowerPoint, and Lotus Notes/other email software.

- Effectively communicates verbally and in writing, to include writing and preparing memorandums, letters, and other official correspondence.
EDUCATION:

- High School diploma or GED is required.