Payment Support Specialist

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Payment Support Specialist based in Portugal.

As a Payment Support Specialist, you will play a key role in delivering seamless customer experiences within a fast-growing fintech environment at the intersection of traditional finance and blockchain technology. You will serve as a primary point of contact for users and partners, helping them navigate payment processes, resolve transaction issues, and understand financial products. Working closely with product, engineering, and testing teams, you will investigate complex cases and contribute to continuous improvements in service quality. This role offers hands-on exposure to payment gateways, digital assets, blockchain-based solutions, and compliance-related processes. You will join an international, fully remote team that values initiative, collaboration, and continuous learning. With opportunities to influence product development through customer feedback, you can make a meaningful contribution to the reliability and usability of innovative financial services.