Personal Banker-Inbound_BRANCH BANKING_0466_4575_1026599

JD

Personal Banker – Inbound (Branch Banking Service)

Role Purpose
The Personal Banker - Inbound is responsible for managing branch-based customer servicing, transaction processing, and cross-selling of banking products while ensuring operational excellence, compliance, and a superior customer experience.

Key Responsibilities

Customer Service

- Act as the first point of contact for walk-in customers.

- Handle customer queries related to accounts, deposits, payments, and banking services.

- Deliver a seamless and high-quality customer experience.

Transaction Processing

- Process cash and non-cash transactions accurately.

- Handle:

- Cash deposits and withdrawals

- Demand Drafts (DD)

- Cheque transactions

- Account servicing requests

- Ensure adherence to operational processes and turnaround times (TAT).

Sales & Cross-Selling

- Identify customer needs and recommend suitable banking solutions.

- Cross-sell:

- Savings Accounts

- Fixed Deposits

- Insurance Products

- Debit and Credit Cards

- Other Retail Banking Products

Operations & Compliance

- Ensure compliance with bank policies and regulatory requirements.

- Maintain transaction records and documentation.

- Follow KYC, AML, and operational guidelines.

Required Skills

- Customer Service Orientation

- Banking Operations Knowledge

- Cash Handling Experience

- Sales & Cross-Selling Ability

- Relationship Management

- Strong Communication Skills

- Attention to Detail

- Problem-Solving Skills

Ideal Candidate Profile

- Experience in branch banking, customer service, teller operations, or retail banking sales.

- Strong understanding of banking operations and customer servicing.

- Ability to balance operational responsibilities with sales and cross-selling targets.

- Good interpersonal and stakeholder management skills.

Role: Personal Banker - Inbound (Branch Banking Service)
Function: Branch Banking / Customer Service / Operations & Sales
Experience Level: 0 to 5 Years (preferred in Banking/Financial Services)

Responsibilities
- Manage cash and non-cash transactions efficiently and accurately.

- Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.

- Provide general banking information and resolve customer queries promptly.

- Maintain high standards of speed and accuracy in all transactional processes.

- Identify and promote cross-selling opportunities for other banking products and services.

- Ensure a positive and professional customer experience to foster loyalty and referrals.