Personal Banker-Inbound_BRANCH BANKING_0466_4597_1015286
- LocationDelhi, India
- Work typeOn-site
- EmploymentFull-time
- Posted9 November 2026
- SourceKotak Mahindra Bank's careers page (Oracle Recruiting)
Live checkFirst seen 8 h ago; still listed on Kotak Mahindra Bank's careers page 21 min ago.
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Personal Banker - Inbound (Branch Banking Service) | Kotak Mahindra Bank
Role Purpose
The Personal Banker - Inbound is responsible for handling branch-based customer service, cash and non-cash transactions, account servicing, and cross-selling banking products while ensuring a superior customer experience and operational accuracy.
Key Responsibilities
Customer Service
- Act as the first point of contact for walk-in customers.
- Resolve customer queries related to accounts, deposits, payments, and banking services.
- Deliver a seamless and high-quality customer experience.
Transaction Processing
- Handle cash and non-cash transactions accurately and efficiently.
- Process:
- Cash deposits & withdrawals
- Demand Drafts (DD)
- Cheque transactions
- Account servicing requests
- Maintain operational accuracy and TAT adherence.
Sales & Cross-Selling
- Identify customer needs and recommend suitable banking products.
- Cross-sell:
- Savings Accounts
- Fixed Deposits
- Insurance Products
- Debit/Credit Cards
- Other retail banking products
Operations & Compliance
- Ensure process compliance and regulatory adherence.
- Maintain proper documentation and transaction records.
- Follow KYC, AML, and bank operational guidelines.
Required Skills
- Customer Service Orientation
- Cash Handling
- Banking Operations
- Communication Skills
- Attention to Detail
- Relationship Management
- Sales & Cross-Selling
- Problem Solving
Responsibilities
- Manage cash and non-cash transactions efficiently and accurately.
- Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
- Provide general banking information and resolve customer queries promptly.
- Maintain high standards of speed and accuracy in all transactional processes.
- Identify and promote cross-selling opportunities for other banking products and services.
- Ensure a positive and professional customer experience to foster loyalty and referrals.
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