Planning & Customer Service Team Advisor

Job Category:
Customer Service & Experience

Job Family:
Customer Experience

Job Description:
What you’ll do
·   Lead, motivate, and develop a team of four colleagues across Customer Service, Material Planning, and Production Planning.
·   Set clear team and individual objectives, evaluate performance, provide regular feedback, and support professional development.
·   Coordinate team priorities and ensure effective cooperation between Planning, Customer Service, Production, Logistics, Sales, and other internal partners.
·   Provide guidance in resolving operational issues and make day-to-day decisions within the agreed area of responsibility.
·   Escalate significant supply chain risks, capacity constraints, and customer service issues to the Supply Chain Manager.
·   Support local S&OP and S&OE activities by coordinating inputs, reviewing risks and opportunities, and following up on agreed actions.
·   Help ensure alignment between customer demand, production plans, material availability, inventory levels, and operational priorities.
·   Coordinate Planning and Customer Service activities related to product launches, product changes, delistings, new customers, and other business changes.
·   Monitor Planning, inventory, forecast, Customer Service, and operational performance and prepare regular reports for the Supply Chain Manager.
·   Identify and implement practical improvements in processes, reporting, tools, workflows, and cross-functional cooperation.
·   Support standardization, digitalization, and automation initiatives within Planning and Customer Service.
·   Provide operational support in exceptional situations, such as unexpected workload increases or team absences.
·   Ensure compliance with company procedures, customer requirements, and food safety and quality standards.

What you will need to succeed
·   Bachelor’s degree in Supply Chain, Business, Operations, Customer Service, or a related field preferred, or equivalent relevant professional experience.
·   Typically 3 to 5 years of relevant experience in Supply Chain, Planning, Customer Service, Operations, project coordination, or a related area.
·   Experience leading or coordinating a project, process improvement, business change, team activity, or cross-functional initiative.
·   Motivation and potential to lead people, set objectives, provide feedback, support development, and take responsibility for team performance.
·   Good understanding of Planning, Customer Service, inventory, Supply Chain, or manufacturing processes.
·   Strong organizational and problem-solving skills, with the ability to coordinate priorities and escalate significant risks appropriately.
·   Effective communication skills and the ability to cooperate with and influence different functions.
·   An analytical mindset and the ability to interpret operational data, identify trends, and prepare clear reports.
·   Proficiency in Microsoft Office, particularly Excel. Experience with ERP, Planning, reporting, or CRM systems is an advantage.
·   Fluent Czech and a good working knowledge of English.
·   A customer-focused mindset with a commitment to collaboration, ownership, continuous improvement, and accountability.

Schreiber Foods is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin and will not be discriminated against on the basis of disability.