Platform Service Owner (all humans)

Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself
We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.

We run the enterprise Databricks Data & AI Platform. Our work includes workspace provisioning, data ingestion, data governance, GenAI use cases and platform operations, and we support business units in several countries. Demand comes in from many channels: ServiceNow requests, Jira tickets, use-case owners, security and compliance assessments, and internal engineering work.
We're looking for a Platform Service Owner to bring order to this flow. You will own the backlog, decide what gets done first, and make sure the engineering team works on the right things at the right time. Requesters should always know where their request stands.
This is not a hands-on engineering role. Technical knowledge of data platforms, cloud or AI is a strong plus, but it is not required on an expertise level.

What to do:

- Own the platform backlog in Jira and have the final say on priorities, balancing business value, urgency, compliance and team capacity.

- Triage incoming requests (workspace creation, data ingestion, access) and turn them into complete, well-structured Jira tickets.

- Lead sprint planning, refinement and reviews, and define clear acceptance criteria.

- Act as the main contact between the platform team and stakeholders, and manage expectations and conflicting priorities.

- Keep Confluence documentation, intake processes and the roadmap up to date.

- Track delivery KPIs (lead time, backlog health, share of unplanned work) and continuously improve the request-to-delivery process.

You check these boxes:

- 3+ years of experience as a Product Manager, Project Manager or Service Owner in an IT or platform environment.

- Strong hands-on experience with Jira and Confluence.

- Experience with agile methods (Scrum and/or Kanban).

- Excellent prioritization and decision-making skills, with the ability to handle many parallel requests.

- Very good communication skills with both technical and business stakeholders.

- Structured, organized and detail-oriented. You keep tickets clean, complete and up to date.

- Practical usage of AI tools to make your work more efficient with automatization.

Nice to have

- Hands-on experience with ServiceNow.

- Understanding of the data and AI landscape (Databricks, Cloud, GenAI) is a strong plus.

- Experience in banking or another regulated industry.

Why you will like us:

- Possibility to benefit and learn from our international, talented and passionate community at Erste

- Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic

- Health Care – Taking care of your health is important. That’s why we contribute to your above standard medical examination and provide a helpline in case of hard lifetime situations. You also receive a salary compensation during sick leave

- Work-Life-Balance – Sabbatical, paternity leave, contribution to marriage & childbirth, 4 days of extra holiday per year, contribution to the 3rd pillar and MultiSport card. This is how we promote a balance between work, leisure, and family

- Employee Referral Program – Become a talent scout for career opportunities in IT. We are rewarding every successful referral for Erste Digital

- A competitive and performance-related salary dependent on your professional and personal qualifications is granted - we are obliged by law to quote the minimum wage of EUR 3000,- gross per month for this full time position. But this is just a formality, we are more than happy to discuss your actual expectations.

The way we are:
Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.